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Client Service Officer

3 weeks ago


Sunshine Coast, Australia Programmed Full time

Duties and responsibilities of the role will include, but will not be limited to the below:

- Client Inductions
- Group visitor packs are created and maintained accordingly
- Supervision and coordination of group arrivals, activities and departures
- Coordination of meal services
- Feedback collection
- Administrative duties
- Manage facility set ups and pack downs, meeting tight deadlines
- Emergent client issue response & escalation
- Emergency & Incident response
- General operational duties and cleaning
- Identify concerns within the facility and report according to process

**Client Service Officer**

The role forms part of a well-established team, working with various visitors from children to adults in an enjoyable and educational environment. This role contributes largely to the overall customer experience for visitors and requires a friendly and organised individual.

Duties and responsibilities of the role will include, but will not be limited to the below:

- Client Inductions
- Group visitor packs are created and maintained accordingly
- Supervision and coordination of group arrivals, activities and departures
- Coordination of meal services
- Feedback collection
- Administrative duties
- Manage facility set ups and pack downs, meeting tight deadlines
- Emergent client issue response & escalation
- Emergency & Incident response
- General operational duties and cleaning
- Identify concerns within the facility and report according to process

What we are looking for:

- Previous experience in a similar role (tourism, recreation and hospitality industries)
- Positive Blue card - mandatory
- Current first aid and CPR certificate (or willingness to obtain)

Please note, only suitable applicants will be contacted.

QLD LHL-02519-F4M7V

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**_ So it's over to you. If you would like to join our team, APPLY now._**

**To learn more about working with Programmed, we encourage you to visit our website.