Station Client Service Officer

18 hours ago

Sunshine Coast Queensland, Australia Queensland Police Service Full time

As a Station Client Service Officer, you will be the first point of contact for the public when attending a police station. You will assist the Officer in Charge and first response officers in service delivery and provide administrative support within the station by competently carrying out a diverse range of functions aimed at providing a professional service.

Your Key Accountabilities
The core capability requirements for this role are:

  • Act as the first point of contact to the public requiring assistance in police stations.
  • Undertake duties with the minimum of supervision both during and out of normal business hours as required.
  • Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.
  • Assist members of the public and provide information relating to Queensland Police Service initiatives and services.
  • Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.
  • Use of police computer databases, communication and other equipment as required.
  • Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.
  • Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.

Other
Role Requirements

  • The successful applicant will be required to participate in at least a two-shift, 7- day roster. Shift and weekend penalties will apply.

Applications to remain current for 12 months.
Occupational group
Administration

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