Client Service Officer
2 weeks ago
**Key Responsibilities include**:
- Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.
- Provide accurate and timely advice in relation to payroll processes, business requirements and timeframes to clients and colleagues.
- Adhere with quality and assurance requirements, including checklists completion as required and ensuring accurate filing and archiving of documentation in accordance with business processes.
**Key Competencies**:
You will be assessed on your ability to demonstrate the following
- Experience in or the ability to rapidly acquire the skills and knowledge to utilise payroll and rostering solutions and maintain rostering and HR master data in an accurate and efficient manner.
- Demonstrated word processing and data entry skills with a high level of accuracy as well as a working knowledge of payroll and rostering solutions.
- Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
- Proven ability to work within a team environment, follow standard business processes and contribute to process improvements to meet timeframes and ensure team outcomes are achieved.
**Qualifications registrations and other requirement's**:
Not applicable.
**How to Apply**:
Please provide the following information to the panel to assess your suitability
- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A short statement (maximum two pages) that gives details of your skills, experience, and knowledge as required on the role description under the heading 'key competencies (role specific criteria)'.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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