Associate Director, Residential Services

**Job no**: 0043273
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department**:University Colleges and Residential Life** - **Student and Scholarly Services (SASS)
**Salary**:Senior Manager 1 plus 17% super
- Make your mark on Student Life at the University of Melbourne
- Step into a leadership position in an innovative and collaborative team
- Brilliant benefits and a flexible hybrid work environment

**About the Role**
This leadership role spearheads residential services, managing a high-performing team to deliver critical services across University-owned residences. You'll collaborate with a broad range of stakeholders and colleagues to elevate the student experience, ensuring high-quality services, compliance, and strategic alignment.

Expect to develop innovative solutions, provide expert advice, and contribute directly to achieving University Colleges and Residential Life's strategic goals. This dynamic position offers the opportunity to make a significant impact on student life.

Your responsibilities will include:

- **Lead Strategy & Operations**: Develop plans to achieve residential life goals and ensure a seamless student experience from choosing housing to living on campus.
- **Empower & Develop Team**: Motivate and coach staff, foster a culture of service excellence, and equip them to exceed client expectations.
- **Drive Innovation & Collaboration**: Lead continuous improvement initiatives, build strong partnerships, and identify opportunities to enhance residential services.
- **Deliver Results & Efficiency**: Oversee financial management, ensure policy compliance, and optimise systems for smooth and efficient operations.

**Who we are looking for**
We're seeking a leader with strong financial management and business analytical skills and experience, the proven ability to build strong relationships, engage stakeholders at all levels, and influence senior decision-making. You'll possess exceptional communication and problem-solving skills, adeptly navigating complex situations with competing priorities. Your track record of driving business improvements and fostering a culture of continuous innovation will be a key asset.

You will also have:

- A postgraduate qualification and professional accounting body membership (CPA or CA) plus at least five years’ experience in student accommodation (or similar) or an equivalent combination of relevant experience and education/training
- Demonstrated ability to lead high performance teams, encourage a collaborative and effective work environment, and promote effective service outcomes across diverse staff groups through both formal and informal management practices.
- Demonstrated experience of delivering high quality outcomes in projects or programs of organisational significance.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team -** **“University Colleges and Residential Life - Student and Scholarly Services”**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The University Colleges and Residential Life portfolio is a newly created portfolio in Student and Scholarly Services that brings together all University-owned residential accommodation, including colleges, halls and accommodation facilities. This includes International House, Medley Hall, Lisa Bellear House, Little Hall and the Lofts at Melbourne Connect, as well as functions in the former Student Accommodation Unit.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Appl