Planner

5 days ago

Jandakot, Australia ATCO Gas Australia Full time

**Position**: Planner

**Location**: Jandakot

**Employment Type**: Full-time/permanent

**Job Summary**:
This position will be suited to someone with an extensive customer service background who is able to manage the completion of time-sensitive tasks, including making high-volume outbound calls to secure customer bookings. You will also be required to review, process, monitor, and close out customer requests for site works.

**Responsibilities will include but not be limited to**:

- Manage a high volume of outbound calls to secure customer bookings.
- Review customer requests for site works and create work orders
- Manage shared Outlook account by reviewing and prioritising incoming enquiries
- Monitor completion of works and close out work orders
- Accountable for KPI’s
- Despatch work on to Field Device, monitor completion, review and closeout
- Prioritise tasks
- Work collaboratively with other Departments
- Material orders
- Create purchase orders and goods receipt invoices for goods and services
- Assist in the analysis of information and production-related reports
- Data entry of timesheets and other field information

**Qualifications & experience**
- Previous experience in a customer service role
- Handling a high volume of outbound calls
- Ability to learn and manage multiple IT systems
- Work independently and within a team, taking direction from colleagues
- Ability to multi-task and re-prioritise work under pressure
- Strong verbal and written communication skills.
- Advanced problem-solving skills
- Personal standards of reliability, honesty and integrity
- SAP experience preferred but not essential

**What we offer**

**Flexible working**: Our people value collaboration, innovation, and performance, while we value flexibility for remote work and virtual connections.

**Collaborative culture**: We encourage and empower everybody to share their ideas and expertise to feel valued and to make a positive impact.

**Professional development**: We're committed to your professional development and offer avenues for career advancement.

**Purchase Additional Leave**:We recognise the importance of work/life balance as part of our overall approach to workplace flexibility. Hence, we offer employees between 1 and 4 weeks of additional leave per year.

**Our Focus on Diversity, Equity & Inclusion**

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, national origin, and the myriad of other characteristics that make us all different.

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