Planner - 12 Month Contract

1 week ago

Jandakot, Australia ATCO Gas Full time $104,000 - $130,878 per year

ATCO's Australian operations are headquartered in Perth, Western Australia and specialise in creating innovative, customer focused energy and infrastructure solutions. ATCO owns and operates Western Australia's largest gas distribution network with more than 800,000 connection points and 14,500km of pipelines.

Are you an experienced customer service professional with strong administrative skill?

Do you thrive in a fast-paced environment, managing time-sensitive tasks with precision? If so, we want to hear from you

We are looking for a Planner to join our dynamic team for 12 months.

About the role:

In this role, you will be responsible for reviewing, processing, monitoring, and closing out customer requests for site works while managing administrative tasks to ensure smooth operations. If you're organised, detail-oriented, and have a knack for customer service, this position is perfect for you

Key Responsibilities:

  • Review customer requests for site works and create work orders
  • Manage an Outlook account by reviewing and prioritising incoming inquiries
  • Monitor the completion of works and close out work orders
  • Be accountable for meeting KPIs and maintaining high standards of service
  • Dispatch work orders to Field Devices, monitor progress, and close out once completed
  • Prioritise tasks effectively to ensure deadlines are met
  • Collaborate with various departments to ensure smooth workflows
  • Handle material orders and related procurement tasks
  • Create purchase orders and process goods receipt invoices for products and services
  • Assist in data analysis and prepare related reports
  • Enter timesheet and other field-related data into systems accurately

About You

The ideal candidate will have previous experience in a customer service role and the ability to learn and manage multiple IT systems effectively. They should be capable of working independently as well as collaboratively within a team, demonstrating strong multitasking abilities and the capacity to re-prioritise tasks efficiently under pressure.

Qualifications & Experience:

  • Advanced problem-solving capabilities
  • High personal standards of reliability, honesty, and integrity
  • Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Adobe)
  • SAP experience is preferred, but not essential

Why Join Us?

  • Opportunity to work in a supportive and collaborative environment
  • Competitive salary and benefits package
  • Career development opportunities

ATCO fosters an inclusive workplace culture where everyone is treated fairly and respectfully. We are an Equal Opportunity employer and encourage applications from women and Aboriginal and Torres Strait Islander people.

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