Current jobs related to Helpdesk Consultant - Brisbane - LEAP Legal Software

  • Helpdesk Consultant

    6 days ago

    Brisbane, Australia LEAP Legal Software Full time

    **_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_** **_ If so, this may be the role for you!_** **Work for a Culture that values its Employees.** We are looking for Superstars that loves...

  • Solution Consultant

    2 weeks ago

    Brisbane, Australia Univerus Full time

    Univerus is a global enterprise software company providing solutions for Local Government, Utilities and many other public and private entities. We have offices in multiple countries and locations. As the Solution Consultant, you will work on one of the major Univerus global products in Asset Management / Field Mobility Software. This will involve...

  • Helpdesk Network Support

    7 days ago

    Brisbane, Queensland, Australia Mura Connect Pty Ltd Full time $90,000 - $120,000 per year

    About the Company This Australian IT Consultancy and systems integrator provide a full solution capability encompassing assessment, strategy, architecture, design, implementation and ongoing support and management services. With a team experienced consultants, engineers and support teams, they specialise in the provision of network, cyber security,...

  • Workplace Coordinator

    7 days ago

    Brisbane, Australia DAD-Jones Lang LaSalle (QLD) Pty Ltd Full time

    About the role: The Workplace Coordinator will assist the Workplace Experience Manager with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services, projects and helpdesk. The Workplace Coordinator is also required to provide administrative support to the...

  • IT Service Centre Analyst

    4 weeks ago

    Brisbane, Queensland, Australia First Focus Full time

    1 week ago Be among the first 25 applicantsWe have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people who want to deepen their Service Centre skills and work in a large, welcoming team supporting significant...

  • IT Service Centre Analyst

    4 weeks ago

    Brisbane, Queensland, Australia First Focus Full time

    1 week ago Be among the first 25 applicantsWe have just started the search for a number of highly motivated individuals to join our team providing support to one of our largest clients. This varied and challenging role will be exciting for people who want to deepen their Service Centre skills and work in a large, welcoming team supporting significant...

  • Account Client Relationship Manager

    7 days ago

    Brisbane, Queensland, Australia ConnX Pty Ltd Full time $80,000 - $120,000 per year

    About the roleWe are seeking an Account Manager (that we call Client Relationship Manager) to join the sales team at ConnX Pty Ltd, a leading provider of innovative human resource information systems (HRIS). You will play a crucial role in ensure maximum benefit of ConnX within existing clients domain.   Understanding client drivers, and maintaining client...

  • Principal Technical Manager

    2 days ago

    Brisbane, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **D365 Functional Specialist****: - Location Brisbane - Employment Type Contract - Custom Text18 Daily Market Rates - Custom Text19 Flexible working arrangements - Custom Text20 Initial 5 month contract with extensions - Custom Text21 Great team environment - Custom Text22 Consultancy - See All Jobs **Reporting Stream Lead****: -...

  • NOC Support Engineer

    5 days ago

    City of Brisbane, Australia Just People Information Security Full time

    Exposure to enterprise networks and critical national infrastructure About the business This is a national technology-driven organisation, but not an MSP or consultancy. They deliver critical services that genuinely impact people’s lives—and they’re structured to support long-term careers, not burn people out. Based just outside the CBD, they operate...

  • SAP Data Architect

    7 days ago

    Brisbane QLD, Australia Shubh IT Solutions Pty Ltd Full time $120,000 - $140,000 per year

    About Shubh IT Solutions:Shubh IT Solutions is a leading-edge technology solutions provider specializing in information technology, development, testing, consulting, professional services, and resource placement. We are leaders in IT consulting and staff recruitments across Australia, specializing in ICT solutions from conceptualization to implementation to...

Helpdesk Consultant

2 weeks ago

Brisbane, Australia LEAP Legal Software Full time

**_Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable? Are you an Accountant looking for an exciting new challenge or a change of career?_**

**_ If so, this may be the role for you_**

**Work for a Culture that values its Employees.**

We are looking for Superstars that loves delivering outstanding customer experiences to join our Helpdesk Team. Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

We have sooooo many success stories of people who started on the HelpDesk and moved through the business - our CEO is one of them

**WHO ARE WE?**

LEAP is the global leader in the development of integrated productivity solutions for law firms with offices in Australia, New Zealand, United States, Canada, United Kingdom, and the Republic of Ireland. We employ more than 800 people globally with more than 61,000 practitioners using our solution globally, enjoy all the benefits of a state-of-the-art legal practice management. As the world continues to adapt and grow, our cloud based legal solution is proving its value by helping law firms to work remotely anywhere to ensure their business continuity and efficiency.

Our Team take pride in our Company Culture and share a genuine interest in how our solutions can positively impact our clients. We acknowledge their efforts with professional development, rewards, and recognition, and provide an array of excellent employee benefits _(Check out our perks & benefits below)_

**Requirements**:
**WHAT YOU'LL DO**
- Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
- Answer general client software and hardware queries
- Action inbound and outbound calls as assigned to achieve daily KPIs
- Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
- Maintain LEAP software knowledge against the capability matrix

**WHAT YOU NEED TO BE REALLY GOOD AT**
- Communication - clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
- Managing work (includes time management) - effectively managing one’s time and resources to ensure that work is completed efficiently
- Building customer loyalty - effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
- Technical / professional knowledge and skills - having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

**WHAT YOU KNOW AND HAVE DONE BEFORE JOINING US**
- Qualifications (or progressing towards qualifications) in **accounting or law (must have)**:

- A proven record and passion for providing excellent customer service (preferably within a professional services environment)
- Proven ability to manage high-volume, transactional calls
- Competent in MS Office
- Proven ability to problem-solve
- Demonstrated ability to learn new skills
- Experience within a help desk or call centre environment (desired, but not essential)

**Benefits**
- Friendly, supportive, and driven culture
- Complimentary gym membership
- Fully stocked pantry
- Weekly massages
- Break out area and sporting activities
- Monthly celebrations for birthdays, work anniversaries, new joiners
- Generous Parental Leave benefits
- One additional paid "Be Me" leave day per year to celebrate being you
- Opportunity to participate in our Employee Share Scheme

**SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION**

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.