IT Support Analyst

Are you a tech-savvy problem-solver looking for a new challenge? Do you thrive in a dynamic environment where your IT skills and contributions are valued? Join our vibrant team at Senversa’s Brisbane office and be part of a leading environmental and engineering consultancy firm. We are seeking a proactive and enthusiastic **IT Support Analyst**to support our growing team, initially on a 12-month contract beginning in August 2025, with the possibility to extend.
If you are passionate about delivering high-quality IT support and enjoy working in a collaborative setting, we want to hear from you

Our IT support team is a small group of technology professionals who have a large impact on the company as a whole and have the unique opportunity to work with everyone across all teams and levels. With the support of other team members and reporting to our IT Manager, you will ensure our firm’s technology / digital operations run smoothly and at optimal performance. This position is based in our **Brisbane, QLD office**. T his role is 100% office based, and t he working hours required of this role are 11am-7pm AEST.

Senversa is a wholly Australian owned, national Environmental and Engineering consultancy firm. In this position you will be challenged to learn and grow as an IT professional while working as part of our team to meet goals and deliver objectives that satisfy the needs of the company and our clients. Join us as Senversa embarks on an exciting new stage of growth.

Our commitment to you:
Senversa is 100% employee owned, a certified B Corporation, carbon neutral and a DCA Inclusive Workplace - we constantly strive to make a positive impact across our staff, clients, suppliers, community, and the environment. In addition to a diverse and inclusive, fast-paced working environment, you will be part of a team that prides itself on technical excellence. Our senior staff are committed to coaching and mentoring team members in a dynamic, positive, respectful, and constructive professional setting, so you will benefit from sustainable professional growth while maintaining flexibility for work-life balance.

We pride ourselves on a culture of sustainability, corporate social responsibility, workplace diversity, flexible working conditions, and equal opportunity. Feel free to chat with us about the numerous ways in which we promote this culture. Senversa truly lives its values and is committed to our people - you, along with your colleagues, will benefit from a company that is dedicated to a great working culture.

**So, what will you do?**
- Provide comprehensive technical support to the WA team and national staff, acting as a first point of contact for IT help requests. You will diagnose and resolve hardware and software issues for users’ computers, mobile devices, and other peripherals.
- Manage and administer our Microsoft environment, including user accounts and access in Azure Active Directory, and oversee Microsoft Intune for device management and security compliance (mobile devices and laptops). This includes configuring devices, deploying software updates, and enforcing company IT policies through Intune.
- Maintain and support IT infrastructure such as network connectivity, printers, and conferencing equipment. Set up and troubleshoot office hardware (workstations, AV/videoconference systems) and coordinate repairs or replacements as required.
- Handle IT service requests and incidents through our helpdesk ticketing system, ensuring timely resolution and excellent customer service. Prioritize and escalate issues to senior IT staff or external vendors when necessary to ensure prompt problem resolution.
- Contribute to IT projects and process improvements, such as rolling out new technologies or automating workflows. For example, you may develop simple automations using Power Automate to streamline routine tasks.
- Support documentation and training: Create and maintain IT documentation (how-to guides, knowledge base articles) and occasionally deliver training or onboarding sessions to staff to improve digital literacy and ensure efficient use of our systems.

Deliver exceptional customer service in every interaction, maintaining a friendly, patient, and professional demeanour even in high-pressure situations. Your role is not just to fix issues, but to ensure our team members feel supported and confident with the technology they use.**Highly desirable professional skills you will bring to the team**:

- Experience & Education: Appropriate tertiary qualification in Information Technology or a related field, and at least 2-3 years of experience in an IT support/helpdesk role. (Experience providing IT support in a professional services firm - e.g. architecture, engineering, environmental, or construction - is highly regarded.)
- Microsoft Stack Proficiency: Strong working knowledge of the Microsoft technology stack - in particular, hands-on experience with Windows 11, Microsoft 365 (Office suite, Teams, Share