Scheduling Team Leader

3 days ago

Mandurah, Australia Dovida Full time

**ABOUT US**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Scheduling Team Manager**,** you will be responsible for nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to compassionate care.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program

**Key Responsibilities**
- Promote the Home Instead brand through trust, leadership, and compassion, and ensure professional client communication and scheduling.
- Manage caregiver schedules, ensuring service time preferences, skill requirements, and accurate record-keeping in RMS.
- Complete weekly/monthly reports, conduct daily/weekly checks on caregiver capacity, missed shifts, and app usage.
- Collaborate with Talent Acquisitions for staffing needs, manage public holiday/service changes, and provide clients with updated schedules.
- Participate in the on-call roster, support payroll, handle service inquiries, and address feedback from clients and caregivers.

**About you**
- Minimum of 3yrs experience in coordination/scheduling
- Excellent communication, problem-solving, and interpersonal skills, interacting with a portfolio of clients
- Knowledge of care services for older people and an ethical, results-driven approach to work.
- High-level administrative skills, including strong computer literacy and accurate data entry.
- Ability to work autonomously, manage multiple priorities, and be a structured problem solver within a team environment.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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