Scheduling Team Leader

1 week ago

Mandurah, Australia Home Instead Full time

**About this Opportunity**

Are you passionate about making a real difference in the lives of others? Home Instead, a global leader in home care services, has been dedicated to providing exceptional care in the Southwest for over five years. With five offices across WA and recognition as the 4th largest home care provider in Australia, we are expanding our team and looking for a compassionate and dedicated **Team Leader to oversee our Service Coordinators**in the **Mandurah office**.

This is a full-time **fixed term contract** role lasting a minimum of **12 months**. In this role you will play a pivotal part in nurturing strong relationships with our clients and caregivers, ensuring that our services are of the highest quality. You will be an integral part of our Client and Service Excellence team, working to enhance the client experience and lead a team that is committed to compassionate care.

**To Us, It’s Personal**

At Home Instead, we live by the 'Mum Test' - asking ourselves, "Would this service be good enough for my own mum?" This guiding principle ensures that we always prioritize the client experience, delivering care that is personalized, compassionate, and of the highest standard.

**Why Join Us?**
- **Rewarding Role**: Be at the heart of a team that prioritizes client care and strives to make a meaningful impact every day.
- **Supportive Environment**: Join a community that values your contributions and offers continuous opportunities for personal and professional development.
- **Celebrate You**: Enjoy a day off on your birthday to celebrate yourself and your achievements.
- **Salary**: Offering a competitive salary.

**Key Responsibilities**:

- Promote the Home Instead brand through trust, leadership, and compassion, and ensure professional client communication and scheduling.
- Manage CAREGiver schedules, ensuring service time preferences, skill requirements, and accurate record-keeping in RMS.
- Complete weekly/monthly reports, conduct daily/weekly checks on CAREGiver capacity, missed shifts, and app usage.
- Collaborate with Talent Acquisitions for staffing needs, manage public holiday/service changes, and provide clients with updated schedules.
- Participate in the on-call roster, support payroll, handle service inquiries, and address feedback from clients and CAREGivers.

**About You**:

- Knowledge of care services for older people and an ethical, results-driven approach to work.
- High-level administrative skills, including strong computer literacy and accurate data entry.
- Ability to work autonomously, manage multiple priorities, and be a structured problem solver within a team environment.

**Australian Work Rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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