Leader of Schedule Operations

12 hours ago

Mandurah, Western Australia beBeeCaregiver Full time $80,000 - $120,000
Scheduling Team Leader

We are seeking a skilled and experienced individual to fill the role of Scheduling Team Manager.

This is an opportunity for someone who is passionate about delivering exceptional service and building strong relationships with clients and caregivers.

The successful candidate will be responsible for managing caregiver schedules, ensuring that our services meet the highest standards and that client needs are met.

This role is part of the Client and Service Excellence team, working to enhance the client experience and lead a team committed to compassionate care.

Key Responsibilities:

  • Promote our brand through trust, leadership, and compassion, ensuring professional client communication and scheduling.
  • Manage caregiver schedules, ensuring service time preferences, skill requirements, and accurate record-keeping.
  • Complete weekly/monthly reports, conduct daily/weekly checks on caregiver capacity and app usage.
  • Collaborate with Talent Acquisitions for staffing needs, manage public holiday/service changes, and provide clients with updated schedules.
  • Participate in the on-call roster, support payroll, handle service inquiries, and address feedback from clients and caregivers.

About You

  • Minimum 3 years' experience in coordination/scheduling.
  • Excellent communication, problem-solving, and interpersonal skills, interacting with a portfolio of clients.
  • Knowledge of care services for older people and an ethical, results-driven approach to work.
  • High-level administrative skills, including strong computer literacy and accurate data entry.
  • Ability to work autonomously, manage multiple priorities, and be a structured problem solver within a team environment.

Australian Work Rights

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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