
Aurion Support
4 days ago
**Location**: Remote
Requirement: Must be able to get Baseline clearance
We require services to include but are not limited to:
Training
- Assist in building capability within the team, training and knowledge sharing from experience.
- Contribute to structured training efforts to upskill existing Payroll staff.
Issue Resolution
- Liaise with users to understand the context of issues and provide resolution.
- Troubleshoot and provide a solution to complex configuration issues.
- Complete support requests and resolve technical issues within our defined service levels.
- Transfer of experience and knowledge - from general system admin skills to technical configuration.
- Troubleshoot and provide resolution to complex system issues.
- Define effort, technical requirements, and complexity of enhancements, and implement them as required.
Enhancements
- Assist in the management of development requests of new and existing configurations.
- Follow internal change management controls - plan, test, and implement configuration within these controls.
- Contribute to larger-scale configuration and development pieces as part of defined project activities within the team.
- Manage technical risk and evaluate the impact of complex changes.
**Requirements**:
**Essential criteria**
1.Consultant has experience troubleshooting Aurion issues and has demonstrated capability to work through fixes and implement upgrades and new functionality (build/test/implement).
2.Consultant provided has a full technical understanding of the Aurion system and has been working with the system for a long period of time.
3.Consultant can deliver one on one training.
Aurion consultant
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