Customer Success Specialist

2 weeks ago

Sydney, Australia DentalMonitoring Full time

Dental Monitoring in a few words?
- A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
- A Tech company in full growth, always looking for innovation, quality and performance.
- An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
- The first unicorn of the dental sector

Your mission is to optimize the quality of the customer experience aimed to help healthcare professionals and their patients, as well as to ensure excellent communication between several internal departments

**Role and **Responsibilities**
- Must be innovative and a self starter
- Ability to think independently and make decisions applicable to the success of the customer and the team
- Proactively researching and analyzing account metrics
- Partnering with multiple departments to resolve any customer issues
- Enriching and updating users’ databases through training and coaching of best practices
- Creating retention plans for at risk accounts
- Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable
- Reporting of user activities with partnering departaments
- Create and implement a growth strategy specific to the needs of each account

Information Security
- Be aware of their own responsibility regarding information security
- Perform their work according to the applicable policies and procedures
- Contribute actively to the continuous improvement of our ISMS
- Report any observed or suspected weaknesses in our ISMS and any information security incident

**Essential Qualifications**
- Minimum Bachelor's degree or equivalent job experience
- Minimum 2+ years Customer Support experience or in any related field
- Curious and passionate about new technologies
- Self sufficient with effective and professional communication skills
- Ability to learn and engage with new technologies with mínimal training
- Experience in training people on technological tools
- Excellent interpersonal, editorial skills, and analytical skills
- Fluent in verbal, written, and professional English
- A can-do attitude and willingness to roll up your sleeves to get things done

**Preferred Qualifications**
- Clinical experience
- Bilingual: French or Spanish is a plus
- Knowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and MAC Apple products
- The above is not an exhaustive list of all duties, responsibilities and qualifications associated with the job. Other duties may be assigned._

Your working environment

DM is a great place to work, and here you will thrive because:

- We are really close to our users: patients, doctors and their staff, as well as our internal users.
- Your ideas will be heard Our culture promotes initiatives and ownership and we recognize gumption.
- Everyone will do their best to help you develop your skills -we know you can’t know everything.
- Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers
- At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.

  • Customer Success Specialist

    4 days ago

    Sydney, Australia Kaliba Full time

    **Location**: Sydney - New South Wales **WorkType**: Full Time **Salary**: $80,000.00 - $90,000.00 Annual **The Company** A global leader in their field, this MarTech vendor continues to go from strength to strength. In need of a Customer Success Specialist, this individual will own the implementation as well as the delivery and the adoption of the...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Gresham Technologies PLC Full time

    Are you passionate about delivering excellent technical customer support and enjoy solving technical problems? As a Customer Success Specialist, working hybrid out of our Sydney office, you will work closely with the wider customer success team focusing on our global customers, providing exceptional customer support, 24/7, 365 days a year on Gresham’s...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia HAYS Full time

    National Telecoms Company | Competitive Day Rate | Barangaroo Location | 6-month contract **Your new company** Exciting new opportunity to work for one of Autralia's leading telecom companies within their Customer Success team on an initial 6-month contract! **Your new role** As a Customer Success Specialist, your duties will include, but not limited...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you!_ As a Customer Success Specialist, you will play a key role in ensuring customer satisfaction and retention. You will proactively manage all renewal and customer account activities to keep churn under annual targets, drive increased usage of our...

  • Customer Success Specialist

    7 hours ago

    Sydney, Australia Wonde Full time

    **Customer Success Specialist***: **Reports to**:Partnerships Manager **Location**: Hybrid - (Sydney) - 2-days on-site, 2-days WFH **Hours**: 32 hours per week (4-day work week, no salary sacrifice) **Salary**: $75,000 - $85,000 + superannuation **Who we are and what is important to us**: Wonde is an innovative and fast-growing, ed-tech (education...

  • Customer Success Specialist

    2 days ago

    Sydney, Australia Commonwealth Bank Full time

    **Full time position** - **Shifts between 8am-6pm Monday to Friday and will be required to work a weekend shift once a month between the hours of 10am-6pm Saturday or Sunday** - **Rotating Roster** - **Working from home** **About Us** Unloan is a new digital lending venture, backed by CommBank and homebuying which we launched in May 2022. We are a diverse...

  • Customer Success Specialist

    6 days ago

    Sydney, Australia Avant Full time

    Avant Practice Solutions is part of Avant Mutual Group, who support over 90,000 healthcare practitioners across every Australian state and territory. This means we understand the complexities and risks of running a modern-day healthcare practice. Our goal is to empower practitioners to increase efficiency, assure protection and stimulate growth. With our...

  • Customer Success Specialist

    4 days ago

    Sydney, Australia SevenRooms Full time

    **The Team & Role**: We are looking for a Customer Success Specialist to join our team in Australia. This individual will be responsible for preventing churn, ensuring customer ROI and managing a proactive touchpoint strategy for our customers. This role is essential to our goal of delivering platform outcomes to drive customer health. The SevenRooms...

  • Customer Success Specialist/manager

    1 week ago

    Sydney, Australia Leap Dev Full time

    Great for individuals who has experience working within the legal industry - Be part of a leading legal tech company working with the latest technologies - A hyrbid working environment that offers real flexibility LEAP Dev is the “Software House” powering the market leading LEAP Legal Software. Founded 30 years ago, we have been helping small to medium...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Hatch Full time

    ** This role is at Smartgroup (not for Hatch)** Hatch is supporting Smartgroup to find a great Customer Success Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Smartgroup. **About the role at...