Customer Success Specialist

1 day ago

Sydney, Australia Avant Full time

Avant Practice Solutions is part of Avant Mutual Group, who support over 90,000 healthcare practitioners across every Australian state and territory. This means we understand the complexities and risks of running a modern-day healthcare practice.
Our goal is to empower practitioners to increase efficiency, assure protection and stimulate growth. With our holistic solutions, we support doctors and business managers with the right insights, strategies, and support, so they can take their business forward with confidence, focusing on what matters - quality patient care.
**About the role**:
The Customer Success Specialist plays a vital role in providing customer and product support to clients using our practice management software platform, PracticeHub.
You will champion the high standard of excellence demonstrated by our team by engaging and managing relationships with our PracticeHub customers, ensuring their satisfaction with our product and services, and driving retention and expansion of our customer base. Very importantly, you will act as the key support and technical escalation point.
**The key responsibilities**:

- Develop a deep understanding of our product and its features, and work closely with customers to help them get the most out of our solution.
- Build and maintain strong relationships with our customers, acting as their primary point.
- Act as the key point of technical and support escalation.
- Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure the onboarding experience is seamless for our customers.
- Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
- Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
- Ensure SLAs are met and workload managed across all allocated onboarding setups.
- Build relationships with cross-functional teams (Tech, Sales, Product, Marketing) to deliver the best experience for our clients and raise the company’s NPS.
- Represent the voice of the customer to internal teams, and provide feedback and insights to help drive product and service improvements.
- Proactively identify opportunities to upsell and cross-sell our services, and work with the Sales team to close new business.
- Provide support to the Operations team.

**Skills and experience required**:

- Previous Customer Success experience, particularly experience in recovery and retention of accounts.
- Experience in the SaaS or Healthcare industry would ideal but not essential.
- Experience with an online content management system (CMS) beneficial.
- Experience in onboarding or establishing new customers onto a system.

At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.
For further information, please contact Sue Allen, Talent Acquisition Business Partner on 0429 404 856.

  • Customer Success Specialist

    1 week ago

    Sydney, Australia Gresham Technologies PLC Full time

    Are you passionate about delivering excellent technical customer support and enjoy solving technical problems? As a Customer Success Specialist, working hybrid out of our Sydney office, you will work closely with the wider customer success team focusing on our global customers, providing exceptional customer support, 24/7, 365 days a year on Gresham’s...

  • Customer Success Specialist

    1 week ago

    Sydney, Australia HAYS Full time

    National Telecoms Company | Competitive Day Rate | Barangaroo Location | 6-month contract **Your new company** Exciting new opportunity to work for one of Autralia's leading telecom companies within their Customer Success team on an initial 6-month contract! **Your new role** As a Customer Success Specialist, your duties will include, but not limited...

  • Customer Success Specialist

    7 days ago

    Sydney, Australia Teletrac Navman Full time

    If you're passionate about fostering long-term relationships and achieving revenue targets, this role is for you!_ As a Customer Success Specialist, you will play a key role in ensuring customer satisfaction and retention. You will proactively manage all renewal and customer account activities to keep churn under annual targets, drive increased usage of our...

  • Customer Success Specialist

    2 weeks ago

    Sydney, Australia Ashdown Consulting Full time

    $65,000 - $77,000 + Super - Permanent Role - Sydney CBD Location **Customer Success Specialist| Permanent role | Up to $85k Incl. Super** - $65,000 - $77,000 + Super - Permanent Role - Sydney CBD Location **About the Company** This financial services and property disruptor seeks to revolutionize the way landlords and commercial tenants do business. By...

  • Customer Success Specialist/manager

    5 days ago

    Sydney, Australia Leap Dev Full time

    Great for individuals who has experience working within the legal industry - Be part of a leading legal tech company working with the latest technologies - A hyrbid working environment that offers real flexibility LEAP Dev is the “Software House” powering the market leading LEAP Legal Software. Founded 30 years ago, we have been helping small to medium...

  • Customer Success Specialist

    7 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Smartgroup (not for Hatch)** Hatch is supporting Smartgroup to find a great Customer Success Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Smartgroup. **About the role at...

  • Customer Success Specialist

    1 day ago

    Sydney, Australia Teletrac Navman Full time

    If you're passionate about customer success and thrive in a dynamic, fast-paced environment, we want to hear from you! Join us at Teletrac Navman and be part of a team that's driving innovation and making a real difference for our customers. As a Customer Success Specialist at Teletrac Navman, you'll be at the forefront of ensuring customer satisfaction and...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Essilor Australia Pty Ltd Full time $90,000 - $120,000 per year

    Are you passionate about delivering exceptional customer experiences and have a keen interest in optical technology?We're looking for a proactive and relationship-driven Customer Success Specialist to join our Sydney-based team.This field-based role is integral to supporting strategic Key Account stores and acts as the vital link between store teams,...

  • Customer Success Specialist

    3 weeks ago

    North Sydney, Australia Luxottica Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We bring together the expertise of two industry pioneers, one in advanced...

  • Customer Success Specialist

    1 day ago

    Sydney, New South Wales, Australia Gallup Full time $60,000 - $100,000 per year

    Simplify Technology. Empower People. Create Exceptional Client Experiences.As a customer success specialist at Gallup, you'll be the trusted guide who simplifies technology for clients while ensuring data accuracy behind the scenes. You'll train leaders and teams on our Gallup Access platform, provide responsive IT support, and use your Excel skills to keep...