Customer Success Specialist

7 days ago

Sydney, Australia Hatch Full time

** This role is at Smartgroup (not for Hatch)**

Hatch is supporting Smartgroup to find a great Customer Success Specialist to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Smartgroup.

**About the role at Smartgroup**

As a Customer Education Specialist, you will play an integral part within the customer facing education/sales team, and you will work closely with our client contract/engagement team to drive growth from existing clients (Not for Profit companies and Hospitals).

You will be passionate and have a can-do attitude to develop and implement our customer education programmes via face to face (client onsite location) and digital channels.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Relationship Building and Management - Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Smartgroup.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

Work Location: One location

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