Rostering Coordinator

3 days ago

Perth, Australia Mobility Full time

Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a **Rostering Coordinator** to join our dynamic Provider Support Team and help deliver exceptional care outcomes across Australia.

**About Mobility**

Mobility has developed an innovative mobile app and online platform that revolutionises the way home care is delivered in Australia, connecting those requiring home care such as, People with a Disability and Older Australians with verified support workers in their local area.

**About the Role**

As a Rostering Coordinator, you’ll be the key liaison between our organisation and some of Australia’s largest disability and aged support providers. You’ll manage rostering needs, build strong relationships, and ensure timely, accurate service delivery. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing excellent customer service, sales and coordination.

**Key Responsibilities**
- Coordinate support worker rosters via our mobility Workforce Portal
- Manage a high number of inbound and outbound calls daily
- Build and maintain strong relationships with Partner Providers
- Resolve administrative and technical issues efficiently
- Ensure compliance with funding and regulatory requirements
- Maintain accurate records and correspondence
- Collaborate with internal teams to meet KPIs and drive revenue

**What You’ll Bring**
- A proactive, “can-do” attitude with a drive to grow business
- A dedication to deliver best-in-class customer service
- Experience in high-volume call environments (inbound/outbound)
- Strong time management and multitasking skills
- Tech-savvy with the ability to learn and adapt to new systems
- Excellent verbal and written communication skills
- Ability to remain calm and solution-focused under pressure
- Comfortable working with performance targets and KPIs

**Why Join Us?**
- Be part of a supportive, values-driven team
- Make a meaningful impact in the disability and aged care support sectors
- Enjoy ongoing training and professional development
- Work in a collaborative and inclusive environment

**What We Offer**
- A flexible hybrid work model
- A supportive, inclusive, and friendly team environment.
- The opportunity to make a meaningful impact in the lives of people with disability and older Australians.
- Ongoing training, career development, and progression opportunities.
- Access to a comprehensive Employee Assistance Program.
- Discounts with major retailers and corporate health insurance rates.

**Application Process**

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference

Successful applicants will be required to undergo an NDIS Worker Screening Check and employment reference check. *Costs for the NDIS screening will be reimbursed on your employment start date.

**Join us as we continue to enable better lives

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