IT Change and Service Transition Analyst

Transform lives, every single day

At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

Your opportunity

We are seeking a proactive and experienced IT Change and Service Transition Analyst to join our DigiTech team. This role is pivotal in ensuring seamless IT service delivery by managing change and transition processes aligned with ITIL and organisational best practices.

You'll lead change governance, facilitate CAB meetings, and coordinate service transitions to support project delivery and operational stability. This is a hands-on role requiring both strategic oversight and practical execution.

With integrity and resilience, you will:

IT Change Management

• Lead the prioritisation and review of change requests to align with business goals.
• Facilitate CAB meetings and ensure informed decision-making.
• Assess risks and impacts, recommending mitigation strategies.
• Coordinate change activities across IT, business units, and vendors.
• Drive continuous improvement and embed change management best practices.
• Promote awareness and training on change processes.
• Maintain documentation and reporting for compliance and transparency.

IT Transition Management

• Integrate service transition planning into change processes.
• Develop and execute transition plans to minimise disruption.
• Align transitions with project goals, timelines, and governance.
• Collaborate with DigiTech, business units, vendors, and project managers.
• Track transition activities in JIRA and report to stakeholders.
• Educate teams on transition practices and evaluate outcomes for improvement.

What you'll bring

• 3-5 years' experience in IT change management, service transition, or ITSM.
• Strong hands-on experience with ServiceNow and JIRA.
• Deep understanding of ITIL practices and service delivery frameworks.
• Excellent stakeholder engagement and communication skills.
• Proven ability to manage change and transition lifecycles in complex environments.

Qualifications and Experience

• Bachelor's degree in IT, Business Administration, or related field.
• ITIL 4 Foundation certification (mandatory).
• Experience in not-for-profit, aged care, or regulated industries is desirable.
• Familiarity with Agile, DevOps, and release management.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to get the most out of work and life
• Salary packaging - up to $15,900 of your income tax-free
• Additional tax-free benefits for meals, entertainment, and accommodation
• Ongoing professional development and leadership training
• Exclusive discounts to over 400 retailers
• Employee Assistance Program and Fitness Passport access

Are you ready for a career that means more?

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.