Customer Service Specialist

4 days ago

Sunshine Coast, Australia Kilcoy Pastoral Company Full time

**ABOUT US**
Kilcoy Global Foods (KGF) is a nature-to-plate company with a footprint spanning Australia, the United States and China. We partner with the world’s food industry to find new and better ways to source; prepare and serve delicious meat and seafood the world loves to eat. We believe our winning culture stems from the quality of our people and the contribution they make to Kilcoy Global Foods every day. Our Australian operation located in Kilcoy, (one hour north-west of Brisbane) is the largest Grain Fed Beef Producer in Australia and our corporate office is based in Birtinya. A recent addition to our group is the Hardwick’s Lamb and Grass-fed Beef company in Victoria.

**THE OPPORTUNITY**
We are looking for an enthusiastic Customer Service Specialist to work alongside our Sales Team and be an integral part of our Beef Solutions team. This exciting opportunity will see you as a fundamental contributor, involved in supporting quotations, product information and handling of general day to day inquiries using your exceptional customer service experience. Other responsibilities include:

- Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place
- Act as brand and product ambassador
- Educate, empower, and inspire our customers about our brands and products
- Create and update shipping orders, sales order amendments, stock availability and specifications
- Data entry
- Keep a breadth of future products and promote them when possible to customers
- Identify potential sales opportunities in liaison with the sales team

**ABOUT YOU**
You will bring:

- Superior verbal and written communication skills
- Customer service experience
- Administration experience - fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)
- Forward thinking and able to seek solutions for our customers
- Ability to understand business needs from both a financial and operational perspective

Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translates that excitement to customers.

**ON OFFER**
This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $1.6 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

**HOW TO APPLY**

**_For the health and safety of staff and visitors, Kilcoy Global Foods has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being vaccinated against COVID-19 and providing digital evidence of your vaccination status._

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