Workplace Ambassador

JLL supports the Whole You, personally and professionally.
Roles & ResponsibilitiesPeople ManagementTeam LeadershipMentoring for new joiners
Contribute to a positive working environment
Successor planning
Learning and DevelopmentAttend trainings
Provide training records
Finance & ReportingFinance ReportingSupport JLL regional finance to ensure all costs are accurately captured and tracked
Operational FinanceGoods received & maintaining record of delivery notes
Office ManagementSite InspectionSupport to respond and resolve tickets associated with inspection
PPMRegister vendors for building access including loading bay if necessary
Escort vendors
Send out Comms in advance to stakeholders
Inventory & Storage ManagementSupport admin tasks where applicable
Operation ReportMaintain operational data to contribute to monthly operational report
Building ManagementCreate comms to inform stakeholders on service disruption
Visitor ManagementSupport end users to use the system for pre-registration
Support on-site registration for ad-hoc visitor
Daily inspection in the morning to ensure NocNoc iPad at reception work properly
Communicate with Building Management Office (BMO) for building access if necessary
Escort visitors to the waiting area
Notify end users upon visitor's arrival
Support to divert visitors to waiting areas or external meeting rooms to ensure the reception is not crowded with visitors
Work with Physical Security Team to ensure there is crowd control where applicable
Facilities ManagementSpecial Function Room ManagementSend comms if special-function room is out of order for maintenance
Locker ManagementSend comms periodically to remind stakeholders of locker etiquette
Key & Cabinet/Pedestal ManagementSupport admin where applicable
Support admin where applicable
Event ManagementMeeting room/ function room reservation
Visitor assistanceSupport visitor registration with building management/ landlord
On-day support to greet and escort if necessary
Vendor assistanceArrange gate passes, loading bay, permit-to-work
Send Comms for area closure
Business SupportWorkplace Ticketing SystemResponsible for responding and handling of workplace tickets
Respond and resolve issues within SLA timer
Proactively provide feedback pertaining to the system's usability, with a view to continuous improvement.
Day1 supportRoom reservation
Greet and escort new joiners to the training room for orientation.
Access Badge ManagementMaintain stock of temporary and short-term badges for reception
Support stakeholders to activate the badge
Maintain an in-and-out record for 3rd party Access cards
Liaise with landlord/building management to prepare access for stakeholders and disable access upon offboarding
Business Card ManagementReceive business cards and notify end users
Maintain pick-up record
Stakeholder EngagementPrepare and send comms for official announcement in Office Announcement Group
Communicate in Office Life group to extend support on office management
Provide service in polite and professional manners
Performance Management (KPIs)Understand internal KPI and operate to achieve standard
Reception ServicesCleaniness and functionality of reception areaNocNoc ipad is properly displayed
Furniture and decorations are in place aligned with guidelines
Reception operatorHandle incoming calls following company guidance
Take and forward messages to end users
Support badge managementProvide temporary/short-term badge to end user
Support to maintain the inventory of temp/short-term badges
Visitor's receptionSupport on-site registration for external visitors
Support pre-registration for stakeholder's request
Escort visitors to designated meeting area
Inform stakeholders upon visitor's arrival
Mail ServicesSupport mail service where applicable
Food ServicesGoods received & maintaining record of delivery notes
Environment, Health and Safety (EHS) ResponsibilitiesComply with all HSE guidelines, policies and requirements.
Project SupportSupport to liaise with landlord/building management for access
Support stakeholders to ensure smooth access for the transition
Maintain comms to stakeholders to ensure information delivered in timely manners
Support and cover operations as instructed by the leaders
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future o