Workplace Ambassador

**JLL empowers you to shape a brighter way**.
- Roles & Responsibilities- People Management- Team LeadershipMentoring for new joiners-
Contribute to a positive working environment-
Successor planning-
- Learning and DevelopmentAttend trainings-
Provide training records-
- Finance & Reporting- Finance ReportingSupport JLL regional finance to ensure all costs are accurately captured and tracked-
- Operational FinanceGoods received & maintaining record of delivery notes-
- Office Management- Site InspectionSupport to respond and resolve tickets associated with inspection-
- PPMRegister vendors for building access including loading bay if necessary-
Escort vendors-
Send out Comms in advance to stakeholders-
- Inventory & Storage ManagementSupport admin tasks where applicable-
- Operation ReportMaintain operational data to contribute to monthly operational report-
- Building ManagementCreate comms to inform stakeholders on service disruption-
- Visitor ManagementSupport end users to use the system for pre-registration-
Support on-site registration for ad-hoc visitor-
Daily inspection in the morning to ensure NocNoc iPad at reception work properly-
Communicate with Building Management Office (BMO) for building access if necessary-
Escort visitors to the waiting area-
Notify end users upon visitor's arrival-
Support to divert visitors to waiting areas or external meeting rooms to ensure the reception is not crowded with visitors-
Work with Physical Security Team to ensure there is crowd control where applicable-
- Facilities Management- Special Function Room ManagementSend comms if special-function room is out of order for maintenance-
- Locker ManagementSend comms periodically to remind stakeholders of locker etiquette-
- Key & Cabinet/Pedestal ManagementSupport admin where applicable-
- Parking Mangement-Support admin where applicable-
- Event Management- Meeting room/ function room reservation- Visitor assistanceSupport visitor registration with building management/ landlord-
On-day support to greet and escort if necessary-
- Vendor assistanceArrange gate passes, loading bay, permit-to-work-
- Send Comms for area closure- Business Support- Workplace Ticketing SystemResponsible for responding and handling of workplace tickets-
Respond and resolve issues within SLA timer-
Proactively provide feedback pertaining to the system's usability, with a view to continuous improvement.-
- Day1 supportRoom reservation-
Greet and escort new joiners to the training room for orientation.-
- Access Badge ManagementMaintain stock of temporary and short-term badges for reception-
Support stakeholders to activate the badge -Maintain an in-and-out record for 3rd party Access cards-
Liaise with landlord/building management to prepare access for stakeholders and disable access upon offboarding-
- Business Card ManagementReceive business cards and notify end users-
Maintain pick-up record-
- Stakeholder Engagement- Prepare and send comms for official announcement in Office Announcement Group- Communicate in Office Life group to extend support on office management- Provide service in polite and professional manners- Performance Management (KPIs)- Understand internal KPI and operate to achieve standard- Reception Services- Cleaniness and functionality of reception areaNocNoc ipad is properly displayed-
Furniture and decorations are in place aligned with guidelines-
- Reception operatorHandle incoming calls following company guidance-
Take and forward messages to end users-
- Support badge managementProvide temporary/short-term badge to end user-
Support to maintain the inventory of temp/short-term badges-
- Visitor's receptionSupport on-site registration for external visitors-
Support pre-registration for stakeholder's request-
Escort visitors to designated meeting area-
Inform stakeholders upon visitor's arrival-
- Mail Services- Support mail service where applicable- Food Services- Goods received & maintaining record of delivery notes- Environment, Health and Safety (EHS) Responsibilities- Comply with all HSE guidelines, policies and requirements.- Project Support- Support to liaise with landlord/building management for access- Support stakeholders to ensure smooth access for the transition- Maintain comms to stakeholders to ensure information delivered in timely manners- Support and cover operations as instructed by the leaders

**Location**:
On-site -Sydney, NSW

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