Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is seeking a dynamic and client-focused Casual Workplace Ambassador to join our FM on Demand team. This flexible role offers the opportunity to deliver exceptional workplace experiences across diverse client properties, supporting both short-term assignments and ongoing engagements on an as-needed basis.

Key Responsibilities:

• Deliver superior customer service and exceed client expectations
• Manage vendor relationships and ensure subcontractor performance standards
• Support financial processes and budget management activities
• Coordinate conference services, room bookings, and catering arrangements
• Oversee consumables management and inventory control
• Maintain site cleanliness standards and direct cleaning operations
• Provide administrative support for security clearance processes
• Execute health, safety, and risk management procedures

Ideal Experience

• 3+ years plus reception experience in a fast-paced environment
• Prior experience in reception
• Prior experience in facilities, property management, hospitality or related field preferred
• Must present a professional and friendly image to clients
• Ability to interact well within a team
• Ability to learn new systems quickly
• Ability to confidently interact with all levels of the organisation from CEO to cleaning contractors

Critical Competencies for Success

• Client Focus & Relationship Management
• Intermediate Microsoft Office suite skills;
• Outlook, Excel, PowerPoint, MS Word
• Well-spoken Reception phone manner
• Professional appearance
• Flexible & "Can Do" attitude
• Proactive approach
• Initiative

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills; also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
• Ability to effectively deal with stressful situations
• Able to work independently

This role offers flexibility in work arrangements, allowing you to choose assignments that match your expertise and schedule. You'll work across varied client environments, contributing to outstanding workplace experiences while maintaining the highest service delivery standards. Join our team and help shape the future of workplace coordination.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.