Workplace Ambassador

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know because we make your ambitions our business.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. We're focused on opportunity and want to help you make the most of yours.

**What this opportunity involves**:
The Workplace Enabler is responsible for creating “Delight” by breeding a Customer-Centric Experience for the Guest within their assigned portfolio, with the focus on providing outstanding Experience in the Workplace. The role acts as an embedded point of contact for the JPMC Global Real Estate (“GRE”) team regarding Workplace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.
A snapshot of the role;
Day to day contact point with the Landlord, key vendors and JPMC partners
Shares observations regarding any misalignment to nudge behaviours (incl. data from Workplace Delivery team)
Single Point of Contact for issues resolution & workplace change within space and coordinate with the team in assisting with the Landlord, key vendors and JPMC partners as required
Problem solves & Resets space on the fly
Acts as basic “counsel” regarding space needs/options as per Workplace Standards
Introduce technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors
Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures
Monitor service providers performance to ensure contractual obligations are met and exceeded
Liaise between dining team & facilities for event setup logistics
Liaise between vendors and users for scheduling work date for managing client's expectations

**Sound like you? This what we are looking for**:
If you're a self-starter, goal oriented and love building client relationships then this is the role for you You've got excellent communication skills and a strong customer service focus. You will require to have a deep understanding of the Workplace and the Surrounding areas and become the single point of contact for daily Workplace needs on the office floors and a counsel to the Guests present.
Strong analytical, organization and administration skills
Bachelor’s degree in facilities management, building, business or other related field beneficial but not a must
2 - 5 years’ experience - Hospitality / Flight Attendant / Events Management / Serviced Office
Ability to effectively communicate and interact with all levels of people

**What you can expect from us**:
At JLL, we value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best

You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep those ambitions in sight and imagine where JLL can take you...

JLL is committed to developing and maintaining a diverse workfo