Manager Services

**_Do you want your work to make a difference for NSW?_**:

- Working to protect the state’s environment and heritage._

- **Natural Resources Access Register (NRAR)**
- **Permanent full-time opportunity**
- **Office location upon negotiation across NSW, hybrid working supported**
- **Salary relative to experience, and ranges from $149,739 to $173,174 + super**

The Natural Resources Access Regulator (NRAR) Policy & Performance team is currently seeking to appoint a **Manager Service & Assurance** in an ongoing full-time capacity.

Water brings communities together; keeps industries moving and sustains life. It has significant cultural and environmental value with an estimated market value of more than $29 billion in NSW. When it's taken unlawfully, we lose more than just the water.

NRAR enforces the NSW water laws and offers guidance and education to help water users comply. We strive to be an efficient and effective regulator that celebrates and reflects the diversity of the community we serve. Working with NRAR provides a chance to make sure water is used lawfully so that all communities and the environment get a fair share.

**About You**

The **Manager Service & Assurance** focuses on uplifting maturity and the provision of centralised services. This includes the facilitation of a Quality Management System to enhance NRAR’s regulatory processes, as well as managing a framework and projects to benchmark and uplift NRAR’S Regulatory maturity. Another focus of the role is the provision of centralized administrative and contact centre services.

Key accountabilities of the role include:

- Maintain and improve NRAR’s risk-based regulatory and quality management frameworks (including ISO 9001) to ensure effective governance and continuous improvement.
- Lead assurance activities to evaluate regulatory performance and provide strategic recommendations to leadership.
- Oversee centralised services, including the Contact Centre and administrative operations, to ensure efficient, compliant, and high-quality service delivery.
- Build and maintain strong relationships with internal and external stakeholders to support compliance, collaboration, and capability development.
- Support audits, reviews, and reporting through research, analysis, and preparation of business cases and briefings.

**Key Knowledge & Experience**

- Extensive knowledge of compliance and regulatory operations.
- Extensive experience of quality assurance auditing and continuous improvement programs.
- Experience in water related areas such as water planning, natural resource management, agriculture, environmental science or a relevant field or equivalent industry experience.

**Essential Requirements**

- A current NSW Driver's Licence and a willingness to drive to remote locations which may include overnight stays.

For more information read the full Role Description: Manager Service and Assurance NRAR

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**To Apply**

**Applications close Sunday 16 November 2025 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**

- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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