Manager Service Delivery

**Do you want your work to make a difference for NSW?**
- Together, we create thriving environments, communities and economies._
- **Temporary full-time opportunity up to 31 December 2026 with the possibility for extension, 35 hrs/week**:

- **Office based in Parramatta; flexible working supported**:

- **Salary relative to experience, and ranges from $145,378 to $168,130 + superannuation + leave loading**

Join our growing IT team in this newly created opportunity. Oversee end-to-end service delivery from internal and external providers to meet the Department’s needs. Manage operational engagements, transition new or modified services, and ensure all products and services meet requirements.

**About the role**:
In this role you will be responsible for:

- Proactively engaging with external vendors, including the Department of Planning, Housing and Industry (DPHI) Shared IT Services Provider, to resolve service delivery issues, problems, and unsatisfactory performance.
- Managing, monitoring, and measuring the Service Partnership Agreement (SPA) for IT services delivered by the DPHI IT Shared Services Provider
- Implementing and managing clear escalation paths for discussing and resolving issues for services provided by internal and external service providers
- Monthly reporting of Service Key performance indicators, service volumes and service costs
- Strategic and Operational vendor management including ICT procurement, contract management and financial reporting
- Developing and implementing Service Management processes for services delivered by internal and external vendors

**About you**

You’re a proactive and solutions-focused IT professional with a strong background in service delivery and vendor management. With experience working across shared services environments, you thrive on building strong relationships with external vendors and internal stakeholders to ensure high-performing IT services. You're confident managing Service Partnership Agreements, driving accountability through KPIs, reporting, and escalation processes, and ensuring seamless service operations. Your expertise spans IT procurement, contract management, and financial oversight, and you're passionate about embedding effective Service Management frameworks that enhance performance, transparency, and value for the organisation.

For more information read the full Role Description: Manager Service Delivery & Vendor Management

**Who we are**

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW National Park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

**To Apply**

**Applications close Sunday 28**th** April 2025 at 11:55pm**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

**Looking for more information or assistance in applying?**
- Our commitment to a diverse and inclusive workplace.
- How we encourage and support people with disability
- Information and adjustments for individual needs for the recruitment process and the workplace.

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