Technical Consultant

3 days ago

Macquarie Park, Australia Konica Minolta Business Solutions Australia Full time

About the role
We are currently seeking a proactive and technically skilled Technical Consultant to join our Intelligent Information Management team. This role combines expertise in OpenText products (eDocs, Core, xECM, Content Manager, etc), Box, Microsoft SharePoint and workflow automation platforms to deliver tailored document and process solutions to clients and provide Level 2/3 support where needed. Reporting to the National Manager - IIM Services, you will play a key role in maintaining digital environments, supporting governance and compliance, and implementing intelligent information management solutions that enhance operational efficiency. Please note that this role is a fixed-term contract covering parental leave.

**Requirements**:

- Provide day-to-day support and troubleshooting for clients in platforms such as OpenText products (eDocs, Core, xECM, Content Manager, etc), Box & Microsoft SharePoint.
- Configure and deploy document management and workflow automation platforms (ECM/BPM)
- Maintain permissions, metadata, document integrity, and site structures
- Analyse client requirements and design tailored IIM solutions
- Deliver technical documentation, training, and workshops
- Support the team with SAP Project Systems project registration, time sheet issues etc
- Collaborate with internal teams, vendors, and clients to ensure seamless solution delivery
- Monitor usage, generate reports, and contribute to governance frameworks
- Stay current with industry trends and compliance requirements

**Essential requirements for this role**:

- Demonstrated experience in a similar role.
- Proficiency in OpenText products (eDocs, Core, xECM, Content Manager); knowledge / skill with Box, Microsoft SharePoint is desirable and will help you stand out.
- Experience in system integration, and technical support.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented with excellent organisational and documentation skills.
- CRM and digital collaboration tool proficiency.
- A proactive mindset with a passion for innovation and continuous improvement.

**Benefits**:
What can KM offer you?
We’re proud to be Certified by Great Place To Work®, reflecting the commitment we make to building a positive, inclusive and empowering culture.
At Konica Minolta you will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

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