Client Service Officer Nsw State Government
2 weeks ago
$35 per hour + Super | 35hours per week
- NSW State Government | Newcastle Location
- ASAP Start | Estimated 6-month temp assignment, with potential to extend
- **$35 per hour + Super | 35hours per week**:
- **NSW State Government | Newcastle Location**:
- **ASAP Start | Estimated 6-month temp assignment, with potential to extend**
**About the Company**
Our large NSW State Government client provides a diverse range of essential services to protect, promote and support the rights, dignity, choices and wishes of the people of NSW.
**About the Role**
They are currently seeking an experienced Client Service Officer to join their team in Newcastle. This is an estimated 6-month temporary assignment, with a strong potential to extend.
As a Client Service Officer, you will be responsible for providing high quality, consistent and timely Estate Planning & Administration services.
In this role, you will be responsible for however not limited to the following
- Manage a busy caseload of roughly 40-50 Trusts/Estates at various stages
- Deliver professional and empathetic customer service to clients and beneficiaries
- Answer enquiries, providing timely and accurate responses
- Facilitate the resolution of complaints and issues
- Capture, process and lodge personal information into the system
- Investigate, gather and collate information to support decision making outcomes
- Collect and apportion assets
- Processing payment of claims
- Issuing closing statements of receipts and disbursements
- Records and database management ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Ensure compliance with best practice and legislative requirements
**About You**
To be successful in this great assignment you will have the following
- Demonstrated Client Services, Legal, Financial or Case Management experience
- Previous experience within a complex/sensitive environment
- Professional, resilient and empathetic interpersonal skills
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
- High attention to detail
- Willingness to complete a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment
**How to Apply**
**Only suitable applicants will be contacted**.
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