Digital Service Representative Casual Pool

**Digital Service Representative**

**Service NSW, Grade 2/3**

**Newcastle & Lake Macquarie Casual Relief Pool**

**Do you enjoy variety, are passionate about helping people, and seeking a casual role?**

Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool (Newcastle and Lake Macquarie Region). The casual relief pool will support our Service Centre (Newcastle and Lake Macquarie Region) Team during peak periods, in order to assist our customers and meet business demands.

As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

We are also looking to create a Talent Pool for future casual opportunities that arise over the next 18 months. If you are unsuccessful in obtaining a casual opportunity at this time you may be included within this pool.

Service NSW is passionate about delivering first-class customer experience to all citizens and businesses across NSW.

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- Hourly rate** **starting at $29.96 p/hr [plus casual loading/s in accordance with the Service NSW (Salaries and Conditions) Employees Award 2021]. This rate excludes any applicable superannuation payment.
- These casual appointments will be utilised to meet business needs across the following Service Centre locations within the **_‘_**_Newcastle & Lake Macquarie’_**_: _Newcastle, Maitland, Nelson Bay, Cessnock, Raymond Terrace, Toronto, Wallsend and Warners Bay_
- You may be called on to perform work within the region from Monday - Friday 7:30 am - 6:30pm and Saturday 8:00am - 3:30pm
- All successful applicants will be required to attend a 2-week block of training. This training will be held on Monday to Friday between 9:00am to 5:00pm (70 hours in total) and you will be paid for this time at the applicable casual rate. Please see the Role Description & Frequently Asked Questions for more information.

Service NSW delivers a range of services for customers, businesses, and our partner agencies. At Service NSW a positive customer experience is our highest priority. With services available across NSW including rural and remote areas, Service NSW serves all the people of NSW and we want to reflect that diversity in our people.

**Service Centres** are the front door of NSW Government, where we provide face to face services. We have 110 Service Centres across the state and continue to expand.

**Contact Centres** are the alternative option of providing the citizens of NSW information and a wide array of services. Our contact centre teams consist of 2000+ teammates.

We are an inclusive workplace where all our people can bring their authentic selves to work without judgement.

**To Apply**:
2. Attach your current resume and a covering letter outlining your suitability to the role.

**Further Information**

Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the _Government Sector Employment Act 2013_ (NSW).

**Service NSW** **is an agency which is part of the Customer Service Cluster.

**Working at Service NSW**
- At Service NSW we deeply value our customers and our teammates. We are an inclusive, diverse, caring and respectful team and a place where everyone can bring their whole self to work._
- We pay our respects to Aboriginal and Torres Strait Islander peoples and Elders past, present and emerging and acknowledge the traditional custodians of the land, waters, culture and community we walk, work and live._