Service Desk Analyst

2 weeks ago


Clayton, Australia DuluxGroup Full time

**Work options**: Hybrid
- Generous employee product discounts
- Competitive salary package with performance-based incentive
- Autonomous role with support from a collaborative team and leaders

**About the role**

We're looking for a Service Desk Analyst who is passionate about helping the business win. As a member of our team, you'll have the ownership and support you need to succeed, both from your leaders and your colleagues.

We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside teammates who have the same passion and drive as you, we want to hear from you.

**Responsibilities**

Reporting to the Service Desk Manager/ Lead, this role is tasked with actively contributing to the Service Desk team and delivering first-line support services to the organisation. This is an onsite role and will include travel to DuluxGroup sites in WA as required by the business.

As a Service Desk Analyst, you will actively contribute to the Service Desk team in a positive manner ensuring the delivery of IT services within existing SLA's. You will act as the first point of contact for IT incidents and service requests arising from the day-to-day operations of the company.
- Ensure that the function’s short and long-term activities comply with the company policy and do not endanger or harm employees, customers, the environment or the community through personal leadership on safety issues within the IT team.
- Actively participate/contribute/lead in the development and improvement of the delivery of IT services, primarily (but not exclusively) in the Workplace Technologies and Service Management area.
- Take a responsible approach to cost with awareness of the financial impact on technology within DuluxGroup
- Positive contribution to the Service Desk team
- Support Access Management function

**Skills & Experience**
- 2+ years’ experience in a similar Service Desk Analyst position
- Excellent problem-solving ability resolving complex issues and working with diverse stakeholders
- Outstanding interpersonal skills across communication, presentation, data analysis, reporting and documentation skills
- Broad technical knowledge experience

**Why DuluxGroup?**

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your well-being, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

**Benefits**
- Opportunities to work flexibly at all stages of your career
- Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
- Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
- Give back to the communities in which we live and work, with our “Community Action Day” and other programs
- Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
- 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
- Feel truly valued through our employee recognition programs
- Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

**Realising your full potential starts here**

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands.

**_ Applicants must have sufficient working rights for this role_**.

**How to apply**
- Click APPLY

Video


  • Service Desk Analyst

    50 minutes ago


    Clayton, Australia DuluxGroup Full time

    Grow your skills & knowledge with a reputable brand in our fast paced industry - ServiceNow and ITIL experts wanted! - Flexible and positive work environment, great work/life balance **About the role** As a Service Desk Analyst, you will actively contribute to the Service Desk team in a positive manner ensuring the delivery of IT services within existing...

  • Service Desk Team Lead

    24 hours ago


    Clayton, Australia Sirius People Full time

    Melbourne South East - Team Lead role - Perm FullTime This is the perfect role for a hands on Service Desk Team Lead looking for their next step. The opportunity for growth and development in this role is off the charts! **In this role you will be**: - Managing and mentoring a team of Service Desk Engineers across different sites in Australia and NZ -...


  • Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...


  • Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...


  • Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Analyst, with 2+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 600+ users across various platforms and multiple locations across Victoria and Tasmania. Our IS Support...


  • Clayton, Australia William Adams Full time

    **Are you an experienced Level 2 Helpdesk / Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability?** Right now, at William Adams **Clayton**, we may have the role for you! This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania. **ABOUT...


  • Clayton, Australia William Adams Full time

    Are you an experienced Level 2 Helpdesk/Support Service Analyst, with 3+ years of experience, looking for a new challenge and job stability? Right now, at William Adams Clayton, we may have the role for you! This is a true support role, supporting 650+ users across various platforms and multiple locations across Victoria and Tasmania. Some travel will be...


  • Clayton, Australia Monash Health Full time

    Reference Number - 59186 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - Information Technology - Location - Monash Medical Centre Clayton - Position Summary - Full Time Ongoing - Digital Health Division - Provide support of operational queries from staff across Monash Health - An ideal role for seasoned IT Service Desk...


  • Clayton, Australia Monash University Full time

    **The Opportunity** To be successful in this role you will have: - The capacity to learn new testing tools to automate testing tasks with demonstrated experience executing test cases in accordance with set procedures with the ability to perform analysis, planning, creation and execution of User Acceptance Test designs, cases and procedures - Demonstrate...

  • Security Analyst

    2 weeks ago


    Clayton, Australia Monash Health Full time

    Reference Number - 59592 - Employment Type - Full Time Ongoing - Entity - Monash Health - Department - Information Security - Location - Monash Medical Centre Clayton - Position Summary - Full Time Ongoing position within the Digital Health Division - Ensure that ICT security aligns with business risks and security policy - Proactive management of...