IT Service Desk Technician

3 days ago

Clayton, Australia Monash Health Full time

Reference Number
- 59186
- Employment Type
- Full Time Ongoing
- Entity
- Monash Health
- Department
- Information Technology
- Location
- Monash Medical Centre Clayton
- Position Summary
- Full Time Ongoing - Digital Health Division
- Provide support of operational queries from staff across Monash Health
- An ideal role for seasoned IT Service Desk professionals or graduates alike

**Digital Health Division**

The Digital Health Division (DHD) is a division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- **Information Technology **- provides support for the use and development of Information and Communications Technology across Monash Health;
- **Program Management Office (PMO) -** the objective of the PMO is to achieve consistently successful project execution that is efficient and well managed. The PMO serves as a centralised project management service for all projects related to Monash Health’s division of Information Development; and
- **Electronic Medical Record (EMR) Program **- department responsible for the implementation of the organisation wide EMR which allows clinicians to be able to access a patient’s clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, ICT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**Position Summary**

Information Technology at Monash Health supports a wide range of Information and Communication Technology (ICT) services and equipment throughout Monash Health.

The Customer Care team is a customer focused team and is required to work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients.

The successful applicant will be expected to support the direction of the Electronic Medical Record (EMR) which went live in August 2019 and assist in the growth of all ICT initiatives, inclusive of recent ‘work from home’ and M365 solutions.

The position is based in Clayton but will be required to work across all Monash Health sites as well as working from home utilising Monash Health supplied resources. The position reports to the Customer Care Team Leader. Ability to work a rotating On-call Level 1 roster as required. The position is full time ongoing.

**Please refer to the

  • IT Service Desk Technician

    2 weeks ago

    Clayton VIC, Australia Monash Health Full time $60,000 - $90,000 per year

    Job Requisition ID: 6050Legal Entity: Monash HealthLocation:Clayton, VIC, AU, 3168Employment Type: Full TimePosting Date: 10 Oct 2025Monash Health is a great place to workMonash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and...

  • Service Desk Team Lead

    2 weeks ago

    Clayton South, Victoria, Australia Operandi Consulting Full time $80,000 - $120,000 per year

    Service Desk Team Leader – (MSP)Location:Melbourne (Hybrid with minimum 3 days on-site in Clayton / Springvale / Mulgrave / Mount Waverley / Glen Waverley area)Employment Type:Full-time, 9-to-5 with flexible hoursReports To:Technical Support ManagerAre you a dynamic leader ready to drive excellence in a thriving technical support team?Join a successful,...

  • Service Desk Team Lead

    1 week ago

    Clayton, Australia DuluxGroup Full time

    Exciting opportunity leading our service across the ANZ region - Flexible working options - Leading global organisation with opportunities to grow as a leader **About the role** Reporting into the Manager IT Service & Support, you will manage the activities of the DGTech Service Desk. You will nurture team members, team initiatives and be involved with...

  • Field Service Technician Agv

    5 days ago

    Clayton, Australia KION Group AG Full time

    Dematic Pty Ltd are currently looking for a Forklift Field Service Technician with Forklift mechanical and electrical experience. This is an opportunity to launch your career in the automation material handling industry! You will join our team based at Notting Hill and through our expert training you will have the opportunity to build a career while working...

  • Instrument Technician

    1 week ago

    Clayton, Australia Monash Health Full time

    Job Requisition ID: 2072- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Full Time and / or Part Time- Posting Date: 10 Oct 2024**Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided...

  • Pharmacy Technician

    1 day ago

    Clayton, Australia Monash Health Full time

    Reference Number - 54820 - Employment Type - Full Time Ongoing, Part Time Ongoing, Fixed Term Part Time - Entity - Monash Health - Department - Pharmacy - Location - Monash Medical Centre Clayton - Position Summary - Play a key role in supporting the delivery of pharmacy services across Monash Health - Full time, part time, permanent and fixed term contracts...

  • Dispensary Technician

    7 days ago

    Clayton, Australia Clayton Central Pharmacy Full time

    _**Clayton Central Pharmacy**_**,** the leaders in compounding services - located in Melbourne South East, we compound medication to suit every individuals unique needs! We are looking for a self-motivated and versatile Dispensary Technician. You will need to be a flawless communicator, adapt well to your surroundings, and thrive on customer engagement and...

  • Pharmacy Technician Team Leader: Aseptic Compounding

    1 day ago

    Clayton, Australia Monash Health Full time

    Reference Number - 64456 - Employment Type - Full Time Ongoing, Part Time Ongoing - Entity - Monash Health - Department - Pharmacy - Location - Monash Medical Centre Clayton - Position Summary - Grade 4 Pharmacy Technician Team Leader (Classification TH14) - Permanent full time role - Play a key role in supporting the delivery of pharmacy services across...

  • Workshop Technician

    1 day ago

    Clayton, Australia Bucher Municipal Full time

    **_Workshop Technician_** - Career opportunities with a global brand - Manufacturer of industry leading municipal equipment - Friendly and engaged team **About Us**: We are a leading manufacturer and supplier of municipal vehicles and equipment, and we have a fantastic opportunity for you to join our Customer Service Team as a " **Workshop Technician** " in...

  • Service Supervisor

    1 day ago

    Clayton, Australia William Adams Full time

    With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. We now have an exciting opportunity for a driven and experienced Diesel Technician with leadership...