IT Service Desk Technician

5 days ago


Clayton, Australia Monash Health Full time

Reference Number
- 59186
- Employment Type
- Full Time Ongoing
- Entity
- Monash Health
- Department
- Information Technology
- Location
- Monash Medical Centre Clayton
- Position Summary
- Full Time Ongoing - Digital Health Division
- Provide support of operational queries from staff across Monash Health
- An ideal role for seasoned IT Service Desk professionals or graduates alike

**Digital Health Division**

The Digital Health Division (DHD) is a division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- **Information Technology **- provides support for the use and development of Information and Communications Technology across Monash Health;
- **Program Management Office (PMO) -** the objective of the PMO is to achieve consistently successful project execution that is efficient and well managed. The PMO serves as a centralised project management service for all projects related to Monash Health’s division of Information Development; and
- **Electronic Medical Record (EMR) Program **- department responsible for the implementation of the organisation wide EMR which allows clinicians to be able to access a patient’s clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, ICT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**Position Summary**

Information Technology at Monash Health supports a wide range of Information and Communication Technology (ICT) services and equipment throughout Monash Health.

The Customer Care team is a customer focused team and is required to work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients.

The successful applicant will be expected to support the direction of the Electronic Medical Record (EMR) which went live in August 2019 and assist in the growth of all ICT initiatives, inclusive of recent ‘work from home’ and M365 solutions.

The position is based in Clayton but will be required to work across all Monash Health sites as well as working from home utilising Monash Health supplied resources. The position reports to the Customer Care Team Leader. Ability to work a rotating On-call Level 1 roster as required. The position is full time ongoing.

**Please refer to the



  • Clayton, Australia Kaliba Full time

    **Location**: Clayton - Victoria **WorkType**: Full Time **Salary**: $60,000.00 - $80,000.00 Annual **Company** This Australian based IT services organisation is changing the way customers view digital transformation. This company has a unique product and service offering and are currently looking to expand their Melbourne team. The vibrant team is...


  • Clayton, Australia DuluxGroup Full time

    **Work options**: Hybrid - Generous employee product discounts - Competitive salary package with performance-based incentive - Autonomous role with support from a collaborative team and leaders **About the role** We're looking for a Service Desk Analyst who is passionate about helping the business win. As a member of our team, you'll have the ownership and...


  • Clayton, Australia DuluxGroup Full time

    Exciting opportunity leading our service across the ANZ region - Flexible working options - Leading global organisation with opportunities to grow as a leader **About the role** Reporting into the Manager IT Service & Support, you will manage the activities of the DGTech Service Desk. You will nurture team members, team initiatives and be involved with...

  • Service Technician

    8 hours ago


    Clayton, Australia ACTRON ENGINEERING PTY LTD Full time

    **‘One team’ that lives by the principles of family, customer, and continuous improvement & innovation**: - ** You grow as we grow!**: - ** We keep it**_cool_**with great benefits and passion for what we do** **ABOUT US**: ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984....

  • Dental Technician

    5 days ago


    Clayton, Australia Latrobe Community Health Service Full time

    Applications open until position is filled **_Located in Churchill, Full-time, Permanent_** - Join a not-for-profit health care provider who is getting back to what matters - Additional Annual Leave - Enjoy 5 weeks leave - Gain exposure to a wide variety of presenting cases **Why Latrobe Community Health Service?** At Latrobe Community Health Service, we...


  • Clayton, Australia Monash Health Full time

    Job Requisition ID: 2072- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Full Time and / or Part Time- Posting Date: 10 Oct 2024**Monash Health is a great place to work** Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided...


  • Clayton, Australia ARC Staff Full time

    Join Australia's largest battery service company who requires the services of an on the road service technician. Working out of a Company vehicle, this role is dedicated support to their clients. This busy role is a Monday to Friday 7.30am to 4.30pm, with no weekend work required. Reporting to the Sales Manager, the main duties of this role are: -...

  • Pharmacy Technician

    2 days ago


    Clayton, Australia Monash Health Full time

    Reference Number - 54820 - Employment Type - Full Time Ongoing, Part Time Ongoing, Fixed Term Part Time - Entity - Monash Health - Department - Pharmacy - Location - Monash Medical Centre Clayton - Position Summary - Play a key role in supporting the delivery of pharmacy services across Monash Health - Full time, part time, permanent and fixed term contracts...


  • Clayton, Australia Clayton Central Pharmacy Full time

    _**Clayton Central Pharmacy**_**,** the leaders in compounding services - located in Melbourne South East, we compound medication to suit every individuals unique needs! We are looking for a self-motivated and versatile Dispensary Technician. You will need to be a flawless communicator, adapt well to your surroundings, and thrive on customer engagement and...


  • Clayton, Australia Monash Health Full time

    Reference Number - 65726 - Employment Type - Full Time Ongoing, Part Time Ongoing - Entity - Monash Health - Department - Pharmacy - Location - Monash Medical Centre Clayton - Position Summary - Grade 4 Pharmacy Technician Team Leader (Classification TH14) - Permanent full time role - Play a key role in supporting the delivery of pharmacy services across...