IT Service Desk Technician

5 days ago

Clayton, Australia Monash Health Full time

Reference Number
- 59186
- Employment Type
- Full Time Ongoing
- Entity
- Monash Health
- Department
- Information Technology
- Location
- Monash Medical Centre Clayton
- Position Summary
- Full Time Ongoing - Digital Health Division
- Provide support of operational queries from staff across Monash Health
- An ideal role for seasoned IT Service Desk professionals or graduates alike

**Digital Health Division**

The Digital Health Division (DHD) is a division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- **Information Technology **- provides support for the use and development of Information and Communications Technology across Monash Health;
- **Program Management Office (PMO) -** the objective of the PMO is to achieve consistently successful project execution that is efficient and well managed. The PMO serves as a centralised project management service for all projects related to Monash Health’s division of Information Development; and
- **Electronic Medical Record (EMR) Program **- department responsible for the implementation of the organisation wide EMR which allows clinicians to be able to access a patient’s clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, ICT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**Position Summary**

Information Technology at Monash Health supports a wide range of Information and Communication Technology (ICT) services and equipment throughout Monash Health.

The Customer Care team is a customer focused team and is required to work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients.

The successful applicant will be expected to support the direction of the Electronic Medical Record (EMR) which went live in August 2019 and assist in the growth of all ICT initiatives, inclusive of recent ‘work from home’ and M365 solutions.

The position is based in Clayton but will be required to work across all Monash Health sites as well as working from home utilising Monash Health supplied resources. The position reports to the Customer Care Team Leader. Ability to work a rotating On-call Level 1 roster as required. The position is full time ongoing.

**Please refer to the

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