
Service Desk Coordinator
2 weeks ago
**Location**: Clayton - Victoria
**WorkType**: Full Time
**Salary**: $60,000.00 - $80,000.00 Annual
**Company**
This Australian based IT services organisation is changing the way customers view digital transformation. This company has a unique product and service offering and are currently looking to expand their Melbourne team. The vibrant team is looking to grow through the addition of a Service Desk Coordinator and you would be tasked with assigning tickets, staff processes and escalating tickets.
**Role & Responsibilities**
- Prioritize and assign tickets based on the severity of the issue.
- Ensure that the IT services delivered meet the agreed-upon service levels, defined by SLAs.
- Work with staff to ensure that the service reporting processes are accurate and efficient.
- High standard of service upon review of tickets.
- Team collaboration to ensure seamless and efficient delivery.
- Identify the knowledge and skills needed for the technicians and provide training to enhance those areas. This included developing and delivering training materials.
**Experience Needed**
- MSP experience as a Service Desk Coordinator is essential.
- ITIL certification (or knowledge of) and ITSM (Connectwise).
- Must have IT Support experience.
- High level of independence and strong customer service focus.
- Demonstrated organizational skills to keep track of all tasks as the role requires multi-tasking.
- Strong communication skills both verbal and written.
- **Australian Citizen or Permanent Residency required.**
**Benefits**
- Up to $80k base + Super + Exciting company benefits
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