Accounts Receivable Specialist
2 weeks ago
**About KnowBe4**
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
**To learn more about our team and office culture in Melbourne, Australia, visit the following links.**
The Accounts Receivable Specialist is responsible for responding to internal (sales team) and external client inquiries in regards to billing and other clerical tasks related to the maintenance of accounts receivable records.
**Requirements**:
- Maintain accurate customer and billing records
- Investigate and respond to customer inquiries about their accounts
- Assist Sales Team with inquiries about their accounts
- Research and resolve payment discrepancies
- Research Withholding Tax, State Tax, FX Exchange
- Process credit card payments and maintains credit card records on file up to date
- Investigate unapproved credit card payments
- Assist with month-end closing activities
- Report with Month-ending Open Invoices to Sales Team
- Research any and all over/duplicate/short payments and initiate refund process if necessary
- Upload Tax Certificates
- Handle all Consultant Deal referral fee requests
- Handle Vendor Form Requests for Germany, Africa & Brazil subsidiaries
- Handle all Requests via Payment Portals
- Support Revenue Support team on Vendor Portals
- Support Order Management with invoicing
- Manage Collection Process
- Escalate Delinquent Accounts to Sales Team and updates customer console accordingly
**Qualifications**:
- Bachelor's Degree in Accounting is preferred or field experience
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications in English (and regional language, if applicable, is preferred)
- Excellent time management and organization skills
**Our Fantastic Benefits**
- Note: An applicant assessment and background check may be part of your hiring procedure._
No recruitment agencies, please.
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