International Engagement Officer

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland has been named the Large Training Provider of the Year at the prestigious 2024 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As the International Engagement Officer, you will be responsible for:
Provide exceptional and engaging front customer service to international students and other stakeholders. Participate in a range of international student engagement focused activities across the state.
This position reports to the Team Leader, International Engagement and Support.
This is a Temporary, Full-Time opportunity, to January 2026 unless otherwise determined.
The position will be based primarily at South Bank however, you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
Participate in international student engagement initiatives, including international student orientation, international student events and activities.
Maintain an understanding of the issues pertinent to international students and communicate with faculty and relevant staff to ensure that international student concerns are addressed in a timely manner according to internal policy and legislative requirements where applicable.
Maintain and provide accurate information to prospective and enrolled students to sell and on sell TAFE Queensland products and services.
Contribute to the achievement of the team by ensuring day to day activities align with business operations.
Contribute to improvement in business processes and practices, continually seeking improvement in the way in which work is performed.
Contribute to the success of transformation and cultural change through promoting and modelling the values of Safety First, Working Together, Focusing on our Customer, Taking Responsibility and Showing Initiative.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
Displays the initiative, positive attitude and ability to thrive within a dynamic, challenging and changing environment.
Demonstrate exceptional and responsive customer service including the ability to solve problems and achieve positive outcomes.
Ability to follow written and verbal instructions, and manage own workflow effectively within agreed priorities and timeframes.
Well-developed written and interpersonal communication skills including the ability to produce quality written correspondence.
Demonstrated proficiency in office administration plus a clear willingness to assist team members in the completion of their work and to conduct any other duties that may be assigned from time to time.
Highly Desirable Requirements
Experience in the international student vocational or tertiary education setting.
How to apply
A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)
**Closing date**: 5pm, Wednesday, 23 April 2025
**Job Reference Number**: TQ2025-348
**For further information, please contact**:
Andrea Stevens
Team Leader International Student Engagement & Support