Service Coordinator

2 weeks ago

Malaga, Australia Lotus Commercial Full time

Lotus Commercial is growing and looking for a service co-ordinator with administration experience to join our team. Based at Malaga this is an exciting opportunity for someone that has previous service coordination and scheduling experience, has a keen eye for detail, great communication and customer service skills. The position will report to the WA Manager.

**Responsibilities**:

- Have exposure to tele calling customers, ensuring the effective and efficient scheduling of jobs for customers in accordance with agreed service schedules
- Edit existing and new customer details in operating system (Simpro)
- Ensure all changes are documented on the roster each day. (e.g. Employee sick days, customer cancellation, job notes, access requirements and inductions)
- Support operational resources in the creation and maintenance of service schedules.
- Liaise with operational resources to process and administer short-term changes to the operational service schedule.
- Ensure customer specifics, access keys and security codes are current and with technicians for each job.

**Qualifications and Attributes required**:

- **Oral & written communication;** speaks clearly, fluently and in a compelling manner; writes in clear, concise style.
- **Planning & Organisation;** work systematically to ensure the effective prioritisation, control and administration of multiple tasks.
- **Production efficiency;** perform tasks quickly, at a high standard and with mínimal resources.
- **Initiative;** take appropriate action without request or intervention of others
- **Self-sufficiency;** Produce superior results working independently with limited guidance and control.
- **Self-motivation;** Organised with ability to monitor own progress, focusing on results.

**Salary**: $55,000.00 - $60,000.00 per year

Schedule:

- 8 hour shift

Work Location: In person

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