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Workforce and Reporting Manager

2 weeks ago

Melbourne, Australia Bupa Full time

**Be at the heart of our brave new digital world**

We thrive on cross-functional team collaboration, we embrace experimenting, and we work with progressive methods and tools. This includes leveraging agile ways of working and keeping human-centered design thinking the focus of everything we do.

This means you’ll be at the heart of finding better ways to help people live longer, healthier, happier lives and making a better world. Working in such a customer-focused and rewarding area brings a huge variety of opportunities for professional and personal growth.

Our global mission is to help our customers live healthier and happier lives. Just imagine the impact you could make

**What’s your role?**

We are seeking an experienced Workforce and Reporting Manager with strong experience in workforce management and predictive modelling to join our dynamic team. You will be responsible for Workforce Management for the Bupa Telehealth team, as well as leading the performance and reporting function for Health Programs.

**What will my day involve?**
- Lead the workforce management of Health Programs, including monitoring, managing and reporting on common contact centre metrics
- Use modelling to predict resources needed to meet targets and maximise capacity
- Calculate workforce shrinkage, analyse data and identify opportunities to improve operational efficiencies
- Manage and ensure effective distribution of incoming work
- Lead and own the performance and reporting function for Health Programs.
- Develop performance and operational reporting and make recommendations to maximise performance
- Collaborate with the Data Science team to produce statistical forecasts, leverage AI and statistical and other methodologies to produce regular forecasting
- Own all reporting for Bupa Telehealth and Healthcare program. Preparing reports, presentations and other documents to be shared in various forums across the business

**What will I bring?**
- Strong experience in workforce and reporting role
- Experience across either private health insurance, private healthcare and/or public healthcare is highly regarded
- Excellent team and talent development skills, with evidence of having established high performing teams
- Demonstrated analytical, data and or reporting experience in a health-related field
- Passion for innovation and going outside the box to figure out new ways of delivering continuous improvements

**What’s in it for you**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Through the **_Viva Healthier and Happier _**program,_we’re providing health benefits for everyone who works at Bupa, no matter their role_._ We want to support our people to be the healthiest and happiest versions of themselves.