Workforce Manager

1 week ago

Melbourne, Australia Dixon Appointments Full time

12 month fixed term
- Salary packaging
- Work From Home options
- Formal learning and training programs
- On the job development opportunities
- Commuter Club | saving 10% off the cost of a yearly myki ticket

**The organisation**

Our client helps people with legal matters, they provide their legal services to people who are socially and economically disadvantaged, people with a disability, children, the elderly and people from culturally diverse backgrounds.

**The role**

Providing support to Senior Management Team with the resource requirements and managing the Workplace Analyst. Ability to manage and maintain the workforce solution using Genesys, that will forecast and plan their recruitment requirements, this will allow service delivery to be met, identify work patterns, look at budgets and training of the team, in a Legal help environment.

**Responsibilities**
- Resourcing/rostering requirements to meet budget/financial targets
- Manage training schedule for team to attend professional development programs
- Provide optimal forecasting, appropriate team levels to meet demands
- Present analytics on demand trends and use data to identify continuing improvements.

**Skills and Experience**
- Leadership skills and experience in contact centre workforce
- Strong experience with Workforce Management software
- Ability to solve complex problems utilising data sets of information
- Develop and implement end to end workforce management and forecasting preferably in a contact centre.

200068908_166433001393570

  • Workforce Manager

    1 day ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Nursing Reference: 25057 **Workforce Manager - Access** **Ongoing Full-Time Position** **38 Hours per week** The Royal Women’s Hospital is Australia’s first and largest specialist hospital...

  • Workforce Strategy Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeOperations Full time $90,000 - $120,000

    Job DescriptionWe are seeking a skilled leader to manage our workforce operations.Lead the Workforce Management team to optimize store operations and ensure alignment with business goals.Drive continuous improvement and financial accuracy.Deliver insights to support strategic decisions and lead cross-functional collaboration.About the Role:Provide leadership...

  • Workforce Partnerships Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $105,000 - $143,999

    Job Title: Workforce Partnerships ManagerAbout this opportunity:As a manager of workforce sector partnerships, you will lead a team to develop and implement strategies that support the growth and development of lived experience workforces in mental health services.You will collaborate with stakeholders, including consumers, families, carers, and supports, as...

  • Workforce Operations Manager

    1 day ago

    Melbourne, Victoria, Australia MYER Full time

    OverviewJoin to apply for the Workforce Operations Manager role at MYER.From humble beginnings in downtown Bendigo to supporting Australian communities far and wide, Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be...

  • Workforce Operations Manager

    1 day ago

    Melbourne, Victoria, Australia MYER Full time

    OverviewJoin to apply for the Workforce Operations Manager role at MYER.From humble beginnings in downtown Bendigo to supporting Australian communities far and wide, Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be...

  • Workforce Operations Manager

    3 days ago

    Melbourne, Victoria, Australia Myer Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart.Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.Some...

  • Workforce Management Professional

    4 days ago

    Melbourne, Victoria, Australia beBeeWorkforce Full time

    Workforce Management SpecialistThe role of the Workforce Management Specialist is to manage and administer a time and attendance system, ensuring efficient management and compliance with labour laws. This includes configuring the system, conducting user testing, and deploying business process solutions.Key Responsibilities:Timekeeping and Attendance...

  • Workforce Operations Manager

    3 days ago

    Melbourne, Victoria, Australia Myer Pty Ltd Full time

    Job no: 943687Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart.Here, you're encouraged...

  • Workforce Planning Manager

    2 weeks ago

    Melbourne, Australia McMillan Shakespeare Full time

    At Plan Partners, we’re passionate about empowering people living with disabilities to bring their NDIS plans to life. As a leading provider of plan management and support services, our purpose is simple: to help our customers focus on what matters most—living the life they want. We’re seeking an experienced Workforce Planning Manager to optimise our...

  • Workforce Optimisation Manager

    1 day ago

    Melbourne, Australia Country Road Group Full time

    **Job no**: 996729 **Work type**: Full-Time **Location**: Melbourne - CBD & Inner **Categories**: Human Resources We are looking for an experienced Workplace Optimisation Manager to lead our Country Road Group (CRG) Workforce Optimisation team and drive effective use of our planning and time attendance system (Dayforce). The Workplace Optimisation Manager...