Administration Officer

**Who are we?**

Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel cards and more. Last financial year Member purchases exceeded $2.93 billion and Member returns exceeded $72.5 million.

**A great place to work**

When you join Capricorn, you become a part of something bigger than a typical company, because as a co-operative we exist to improve the lives of our Members by supporting them in building stronger businesses - not the other way around.

We are purpose-led and are committed to empowering our community to thrive. Our community includes our employees, and we know what is important to them, because we asked And here's our commitments to you:

- Provide a diverse and inclusive workplace - because we know how important it is for everyone to be treated fairly and with respect.
- Give you flexibility - it's important to recognise we are all unique and need to create work life balance.
- Offer paid parental leave - that supports both parent's leave and their transition back to work.
- Create a fun environment - our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
- Work perks - that our employees actually use, such as a fantastic reward and recognition program, wellness program, additional leave purchase and so much more

**Role Purpose**

As the first point of contact for visiting the organisation, this position is responsible for greeting related parties entering the office. Of primary importance within this role is a high level of diligence to ensure all visitors are dealt with professionally and promptly. Additionally, the Administration Officer position is required to attend to other administrative and facilities management tasks as required to support the department.

**Responsibilities**
- Greeting all new arrivals to the premises, including scheduled and unscheduled visitors and contractors;
- Answer enquiries in person or via phone and relay to the appropriate department or person;
- Screen and sort correspondence, record incoming parcels and ensure delivery to the appropriate department or person;
- Coordinate couriers as required;
- Maintain office necessities to ensure effective operation of facilities;
- Maintain and safekeep security cards issued;
- Visitor record keeping;
- Data entry and processing;
- Arranging meetings, catering and overseeing calendars;
- Manage workspace, desk and locker requirements.
- Ensure reception is locked & closed as per processes;
- All other facility related activities;
- Continual process improvement;
- Adhoc requests by management;
- Other duties as reasonably directed within the individual's skills, competence and ability.

**Skills, Knowledge and Attributes**
- Professional visitor greeting and direct notification to relevant staff member;
- Ability to meet business demands, deadlines, and timeframes as they arise;
- Initiative in prioritising duties and dealing with unforeseen situations;
- Able to demonstrate sound verbal and written communication skills and the ability to converse at all levels within the organisation;
- Ability to demonstrate a high level of interpersonal skills;
- Willingness to take on responsibilities to ensure the team and organisation as a whole meets its objectives;
- High attention to detail;
- Confidence in dealing with people;
- Computer literacy, specifically Microsoft Office Suite;
- Ability to maintain composure under multitask;
- Ability to remain calm and respond to emergency situations

**Experience**
- A minimum of 3 years of experience as a receptionist or administration officer in a medium to large business or experience in a similar role.

**Qualifications**
- Nil

**The next steps