Technical Support Officer

7 days ago

Brendale, Queensland, Australia Pronamics Pty Ltd Full time $60,000 - $80,000 per year

Technical Support Officer (with a Sales Pathway) – Brendale, QLD

We're hiring again — and not because we're playing buzzword bingo.

At
Pronamics
, we build world-class estimating software used across Australia and beyond. We've been doing this for 35 years, and we're still growing. Our team is sharp, supportive, and proudly un-corporate.

Right now, we're looking for someone to
start in technical support
, get to know our software and our clients — and then grow into a hybrid role that blends
support
with
sales and client engagement
.

What You'll Be Doing (First 6 Months)

  • Supporting users by solving real technical problems (no scripts, no robotic queues)
  • Learning our software inside and out — and helping others do the same
  • Collaborating with a down-to-earth team that values doing things right

What You'll Grow Into

  • Engaging with prospects and clients to understand their needs
  • Assisting with demos, trials, and onboarding — no cold calls, just meaningful conversations
  • Acting as a bridge between technical understanding and real-world application

About You

  • Technically curious — you understand systems, even if you're not from an IT background
  • Empathetic and clear when communicating — whether it's to a seasoned estimator or someone brand new
  • Excited to build long-term relationships, not just fix tickets


Location:
Brendale, QLD


Full-time, in-office

No giant call queues. No generic responses. Just real support — and real growth.

Interested?

Apply via LinkedIn or reach out to us at

.

Know someone who'd be a great fit? Feel free to share.

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