
Technical Support Officer
17 hours ago
Technical Support Officer (with a Sales Pathway) – Brendale, QLD
We're hiring again — and not because we're playing buzzword bingo.
At
Pronamics
, we build world-class estimating software used across Australia and beyond. We've been doing this for 35 years, and we're still growing. Our team is sharp, supportive, and proudly un-corporate.
Right now, we're looking for someone to
start in technical support
, get to know our software and our clients — and then grow into a hybrid role that blends
support
with
sales and client engagement
.
What You'll Be Doing (First 6 Months)
- Supporting users by solving real technical problems (no scripts, no robotic queues)
- Learning our software inside and out — and helping others do the same
- Collaborating with a down-to-earth team that values doing things right
What You'll Grow Into
- Engaging with prospects and clients to understand their needs
- Assisting with demos, trials, and onboarding — no cold calls, just meaningful conversations
- Acting as a bridge between technical understanding and real-world application
About You
- Technically curious — you understand systems, even if you're not from an IT background
- Empathetic and clear when communicating — whether it's to a seasoned estimator or someone brand new
- Excited to build long-term relationships, not just fix tickets
Location:
Brendale, QLD
Full-time, in-office
No giant call queues. No generic responses. Just real support — and real growth.
Interested?
Apply via LinkedIn or reach out to us at
.
Know someone who'd be a great fit? Feel free to share.
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