Customer Service Team Leader

10 hours ago

Brisbane, Australia Hudson Australia Full time

As a Team Leader for our growing remote Client & Contact Services team, you will play a pivotal role in managing a group of 5+ direct reports while contributing to the overall expansion and development of our organization. This full-time remote position is based in Brisbane. The role necessitates not only proficient team management but also the ability to navigate sensitive conversations with exceptional emotional intelligence and communication skills.

**Essential Criteria**:

- **Private Home Office**: You must have a dedicated and private home office that ensures confidential business operations.
- **Background in Community Services, Social Justice, or Law**: Your professional background should align with community services, social justice, or law to better understand the context and demands of our work.
- **Minimum 2 Years of Team Management**: A minimum of 2 years of experience managing a team focused on Client & Contact Services is required to ensure effective leadership.
- **Communication with Vulnerable Individuals**: Your demonstrated experience in effectively communicating with vulnerable individuals showcases your ability to handle delicate conversations.
- **Confidentiality**: Your history of consistently maintaining confidentiality is critical for this role.
- **Google Suite and CRM Proficiency**: A solid understanding of the Google Suite and Customer Relationship Management (CRM) systems is necessary to streamline operations.
- **Attention to Detail**: Your keen eye for detail contributes to the accuracy and precision required for our operations.

**What We Offer**:

- **Work/Life Balance**: Working remotely provides the opportunity for a healthy work/life balance, allowing you to operate from the comfort of your home.
- **Supportive Work Culture**: Our unique and supportive work culture promotes collaboration and personal growth.
- **Competitive Remuneration**: You will receive competitive compensation for your valuable contributions to our team and organization.

If you are an emotionally intelligent professional with a background in community services, social justice, or law, and possess a proven track record of team management and communication with vulnerable individuals, we encourage you to apply. Join us in fostering a positive and transparent team environment while making a meaningful impact on our clients' lives.

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