Customer Service Team Leader

3 weeks ago

City of Brisbane, Australia Paper Australia Pty Ltd Full time

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We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

Discover the Opportunity….

Opal Fibre Packaging provides a full service offering in corrugated cardboard box packaging from design and product testing through to supply chain integration. We have an exciting opportunity for a Customer Service Team Leader (QLD) to join the team at our site in Rocklea.

The key focus of this role will be to:

- Leading the local customer service team’s performance to maximize responsiveness and accuracy
- Identifying and developing improved processes, to ensure free flowing information between stakeholder groups
- Provide great customer service to a portfolio of key customer accounts
- Support the team by handling escalations as required and overseeing order processes
- Ensuring the team meets service level targets and target goals by coaching and developing the customer service team on an on-going basis
- Generating reports to track relevant KPI’s
- Assist the team to provide excellent phone and email-based customer service

We can offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

For this role we would ideally like you to have:

- Experience leading Customer Service teams in a fast-paced environment (manufacturing industry experience would be viewed favourably)
- Excellent communications skills – both written and verbal
- Strong organisation skills and the ability to manage multiple projects with fixed deadlines
- Previous experience using CRM systems (SAP and Microsoft Dynamics experience would be highly regarded)
- A customer-centric mindset and a positive demeanour

Applications are open to both internal and external candidates. If this sounds like the opportunity for you apply now

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