Team Leader Customer Experience

2 days ago

Brisbane, Queensland, Australia Queensland Government Full time $80,000 - $120,000 per year

We are seeking an experienced Team Leader Customer Experience to join the Residential Tenancies Authority (RTA). This role is required to provide leadership to a team of staff across a variety of front-line service delivery functions. With appropriate professional development, Team leaders will be expected to lead any one of the Customer Experience teams within the division.

This position is a permanent, full-time role and is located in the Brisbane CBD with generous flexible working arrangements.

As Team Leader Customer Experience, you will provide strategic and operational leadership to drive service excellence and team performance.

To Be Successful You Will Need

  • Proven leadership experience in a multi-channel customer service environment
  • The ability to lead a high-performing team that is engaged, skilled, and aligned with organisational goals through effective coaching and feedback
  • Exceptional written and verbal communication skills with the ability to identify and drive the continual improvement of organisational development activities
  • The ability to work under pressure in an environment of competing priorities and managing multiple tasks within strict deadlines
  • Excellent communication and stakeholder engagement skills, with the ability to influence and implement change
  • Commitment to promote a culture of excellence in Customer Experience
  • Alignment with and ability to champion the RTA's values, vision and strategic direction.

What We Offer Is

  • The flexibility to work from home up to 60% of the time once successfully onboarded and approved
  • Beautifully designed offices at Midtown Centre on Mary St, Brisbane CBD
  • A rewarding role with extensive learning and professional development opportunities
  • A highly supportive culture that values diversity and inclusion while contributing to team success
  • An employee health and wellbeing program and reward and recognition program.

If this rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we encourage you to read the attached position description and submit your application.

Your Application Should Contain

  • Cover Letter - Maximum of 2 pages outlining how and why your skills and experience are suited to this position, specifically relating to the functions outlined within the Your Key responsibilities section of the position description and the vision, results and accountability indicators for the leadership competencies outlined in the Leadership Competencies for Queensland Framework
  • Resume
  • 2 referees.

For further information on what your cover letter should contain, please refer to the Additional information for applicants document attached.

If you have included any education and professional qualifications or enrolments to your resume, please attach these to your application.

Occupational group
Customer Service/Call centre

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