General Manager, IT Service Delivery

3 days ago

Adelaide Region SA, Australia Redwolf + Rosch Full time

Permanent full-time leadership position, with flexible working arrangements
- Work for an organisation that makes a difference to our aging community
- Competitive salary + Super + Salary packaging up to $18,500

We are seeking an experienced General Manager, IT Service Delivery with exceptional leadership and service delivery standards.
- Permanent full-time leadership position, with flexible working arrangements
- Work for an organisation that makes a difference to our aging community
- Competitive salary + Super + Salary packaging up to $18,500

**COMPANY**

Our client is the leading in-home care provider of complete care services, supporting more than 100,000 people across Australia each year.

**ROLE**

You will be required to proactively identify business opportunities and practice improvement working with the Digital Services leads to ensure continuous improvements.

You will be responsible for:

- Planning, organising and coordinating service delivery activities
- Monitoring service performance, identifying issues and taking appropriate actions to ensure compliance with SLAs
- Manage and oversee timely and effective resolution of incidents, and implementing preventive measures to mitigate future incidents or problems
- Support vendor and supplier relationships, manage contracts, evaluate vendor performance, and ensure that the services provided meet the agreed-upon standards
- Responsible for reporting on service delivery performance, SLA compliance, and customer satisfaction
- Lead an effective and successful Change Approval Board (CAB) to minimise risk and unintended change consequences
- Drive the ITIL framework to create high quality service delivery and to support technology lifecycles
- Review, develop, recommend and implement relevant policies and procedures to ensure effective service delivery

**YOU**
- Tertiary qualification in a relevant discipline
- A minimum of 5 years' experience in IT service delivery
- ITIL v4 Foundation mandatory, ITIL v4 Expert or Masters highly desirable
- Experience in chairing the CAB governance process.
- Experience using ITSM toolsets
- Experience of managing 3rd party vendors, suppliers and contracts
- Excellent relationship builder and expectation management skills
- Self-motivated and able to take responsibility
- Details oriented, analytical and strong reporting skills
- Strong leadership experience with an interest in upskilling team members

**BENEFITS**
- Competitive salary + super + the ability to salary package up to $18,550
- Extensive orientation and on-the-job training
- Comprehensive health and wellbeing resources and support (including 4 annual mental health service sessions for you and your family)
- Exclusive fitness and health insurance discounts (12% discount with HBF)
- Paid parental leave of 12 weeks
- Leave loading payment on top of annual leave
- Subsidised gym membership with participating gym partners

This company offers an attractive salary package + salary packaging, they offer hybrid working arrangements in an organisation that makes a real difference.

Please contact either Claire 0493 189 530 or Mamta 0493 043 985 to find out more.

**APPLY NOW**

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