Service Delivery Manager

6 days ago

Greater Adelaide SA, Australia NCS Australia Full time

**Company Description** About us**:
At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow

We are seeking an experienced IT Service Delivery Manager to lead a large, multi-year portfolio in partnership with our delivery teams. Based within our client's IT Service Delivery Team and reporting to the IT Service Management Lead, you will be responsible for implementing and overseeing ITIL-aligned Service Management processes, including Incident, Problem, Change, Asset, Request, and Knowledge Management. Your expertise will ensure the efficient and effective delivery of IT services, playing a critical role in supporting the university's strategic goals through operational excellence and service reliability.

Your leadership and problem-solving skills will be essential in driving operational excellence, ensuring customer satisfaction, and fostering a culture of continuous improvement. This is an exciting opportunity to make a real impact by shaping service outcomes and supporting our clients’ success.
**Qualifications**
- Demonstrated experience in IT service delivery, preferably across large, complex portfolios.
- Exemplary process governance and document management skills.
- Highly developed stakeholder engagement skills and proactive approach.
- Strong time management skills, adaptable and detail-oriented.
- High-level proficiency across the M365 suite.
- Familiarity with the ServiceNow Platform is advantageous.
- Professional qualifications in Microsoft Software suite.
- ITIL v3 foundation or intermediate or working towards

**Additional Information**

**Why join us**:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

**Agencies**:
**Work rights and background checks**:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks

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