Service Delivery Manager

3 days ago

Adelaide Region SA, Australia CyberCX Full time

Flexible work enviornment
- Hyper growth practice
- Adelaide or Canberra location

CyberCX is Australia’s leading independent cyber security consultancy organisation. Due to organic growth, we are looking for a Service Delivery Manager to join our Adelaide team.

We value diversity and all levels of experience to contribute to our team, and at CyberCX we have a growing Women in Cyber internal network as part of this.

As the Service Delivery Manager, you will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.

**Duties**
- Ensure the creation and delivery of accurate Service Delivery reports to your clients and for client projects in accordance with the Service Governance reporting framework
- Ensure the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
- Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met.
- Act as a single point of escalation for assigned customer accounts
- Ensure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experience
- Work with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurate

**Skills & experience**
- Mandatory: ITIL Foundations V3
- Preferred: ITIL Foundations V4 with additional ITIL Capability certifications
- You bring previous relevant experience in a similar role (at least 2-5 years of prior experience in Service Delivery / IT Operations / Project coordination would be ideal) coupled with exceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teams quickly.

**Benefits**
- Flexible working arrangements
- Mentoring from leading cyber security experts
- Annual training budget towards industry certifications/qualifications
- Once-in-a-career growth opportunities

**About CyberCX**
CyberCX is the leading independent cyber security services organisation in Australia and New Zealand. CyberCX is Australia’s greatest force of cyber security professionals. CyberCX has united the country’s most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to Australian enterprises and governments.

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