Customer Service Officer

6 days ago

East Perth, Australia The Perth Mint Full time

6 month contract
- Iconic WA organisation based in East Perth
- On the job training and ongoing support

**ABOUT US**

The Perth Mint is an iconic Western Australian organization operating on a truly global scale.

Situated in East Perth for over 123 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding quality of our products supported by outstanding customer service.

The Perth Mint provides an energetic and dynamic work environment and is dedicated to delivering the highest level of customer service to our diverse customer base.

**ABOUT THE POSITION**

This role entails sales order processing, good record keeping as well as adherence to various policies, procedures and government legislation.

**ABOUT YOU**

**MAIN DUTIES & RESPONSIBILITIES**
- Provide excellent customer service
- Process retail orders within with a high standard of accuracy
- Facilitate bullion sales and purchases, ensuring accuracy and compliance with company procedures and legislation
- Be trained in the Perth Mint Compliance requirements for AML/CTF Legislation
- Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
- Help customers navigate our website, assist with online registrations, and troubleshoot any website related issues that may arise.

**SKILLS AND EXPERIENCE**
- Demonstrated experience in sales or call centre environment
- Ability to multi-task, prioritize, and manage time effectively
- Excellent interpersonal and communication skills (both verbal and written)
- Proven record in delivering customer service excellence
- Familiarity with CRM systems and practices
- Ability to handle customer complaints effectively and professionally
- Proven ability to work within and contribute to a positive team environment
- Sound computer literacy skills with advanced proficiency in Microsoft Office
- Sound administrative and numeracy skills
- Bilingual or multilingual skills highly desirable

**SOME OF THE BENEFITS OF WORKING WITH US**:

- Purchase extra leave
- Discounted staff shopping
- Health and wellbeing programs
- Flexible working arrangements
- Salary continuance insurance
- Perth Mint Day

**APPLICATIONS**

**_ Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

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