Officer Customer Service Retail

Work with world-renowned products and services.

7-month contract with flexible hours.

Competitive salary of $76,590 base, plus Super (FTE)

About Us
Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There's no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you'll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you'll be empowered to change roles with training and internal mobility.

We value inclusion and welcome applicants from all backgrounds, including First Nations people, people with disability, LGBTQI+ communities, culturally diverse groups, youth, and seniors. If you need accommodations, please contact

The Opportunity
We're looking for someone who's thoughtful, reliable, and genuinely enjoys helping others. This is a full-time, 7-month parental leave cover based in our East Perth office, and it's a chance to be part of a team that makes a real difference in people's day to day experience with us.

You'll be joining our Retail Customer Service Team, where your role is all about making things smooth, simple, and supportive for our customers. Whether it's answering a question, processing an order, or following up to make sure everything's arrived as expected - you'll be the steady hand behind the scenes.

You'll be the person people remember for being kind, clear, and capable. We're looking for someone who cares - about the details, about the people, and about doing things properly. If you're someone who finds satisfaction in getting things right, and being part of a team that values trust and connection, we'd love to hear from you.

About You
You're someone who's calm, curious, and great with people. You've worked in customer service before, so you know how to listen well, communicate clearly, and keep things organised even when it's busy.

You're confident using email and phone, and you're comfortable with the tech that keeps everything ticking. You've got a good eye for detail, a proactive mindset, and a natural way of making others feel supported.

You're also a team player - open to feedback, happy to help, and always looking for ways to improve. And, most importantly, you care. About the work, about the people, and about showing up with integrity.

If that sounds like you, and you're ready for a meaningful 7-month chapter with us - we'd love to welcome you.

Our Benefits

• Competitive salaries and employee discounts
• Flexible work options available
• Opportunity to work for an endorsed WORK180 employer
• Training and development opportunities
• Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
• Charity and volunteer initiatives
• Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
• Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

It's easy to dismiss the perfect opportunity if you don't see yourself as the perfect fit. If this role feels right, no matter your background or personal circumstances – please submit your application.

Applications close on 30 October 2025. The Perth Mint reserves the right to close applications prior to this date.

Candidates must have the right to work in Australia and pass our national security check.