Senior Customer Service Officer

This is a fixed term, full-time position commencing in January 2026 up until the end of June 2027.

The Teacher Registration Directorate is comprised of three branches, namely, Registration and Customer Services, Investigations and Compliance and Policy and Quality Assurance. The Directorate is responsible for providing secretariat services to the Teacher Registration Board of Western Australia. The Directorate supports the Board's mission of serving the public interest by ensuring that teachers are registered and teacher education programs are accredited in accordance with relevant legislation and in the best interests of children.

The Role

The Senior Customer Service Officer provides high-quality administrative, reception, and clerical support in a busy call centre environment. Key responsibilities include managing incoming calls and emails, responding to customer enquiries, completing data entry tasks, preparing correspondence, and overseeing customer financial transactions such as invoicing, receipting, and payment processing. The role also manages key finance functions, including maintaining and balancing onsite cash holdings, reconciling incoming payments, and completing weekly banking processes.

Operating within a high-volume, service-oriented team, the Senior Customer Service Officer provides accurate regulatory and legislative guidance to applicants, colleagues, and stakeholders in accordance with the Teacher Registration Act 2012 and TRBWA policies and procedures.

The position involves handling a substantial number of telephone and written enquiries, requiring strong communication and organisational skills. Advanced IT proficiency is essential, particularly in assisting users to navigate the Teacher Registration website and troubleshooting access issues within the online registration portal.

The role also includes supporting the processing of criminal history checks, including conducting interviews with teachers to verify identity and completing related administrative tasks.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements.
• Generous leave entitlements including annual, personal, long service and parental leave.
• Professional development opportunities and study leave/assistance.
• Access to salary packaging (in accordance with relevant industrial instruments).
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Narelle White Manager Customer Service, Teacher Registration Board on or by emailing 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education's Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position

• A three (3) page statement addressing the following selection criteria as outlined in the attached JDF:

• Demonstrated experience in applying record management procedures and policies, and working within legislative, regulatory and compliance frameworks.

• Demonstrated well developed verbal and written communication skills with an ability to liaise with individuals at all levels and provide an effective customer focused service.

• Demonstrated well developed computer application skills and knowledge of website troubleshooting processes.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education's Recruitment team on for assistance.

Advertised Vacancy Number: DOE1004094

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Friday, 07 November 2025