Service Owner

Division: Courts Tribunals and Service Delivery- Location: Sydney, NSW, AU, 2000- Req ID: 70864**Service Owner**

**Location - Sydney CBD**

**Employment Type - Temporary Full Time (12 months with possibility of extension)**

**Salary $139,787.00 - 161,663.00 plus employers’ contribution to superannuation and leave loading**

**Program Overview**

In 2024, DCJ established a program of work to progress the delivery of end-to-end Digitising Case File (DCF) for Courts and Tribunals. The DCF is a significant and complex business transformation initiative that will require sustained investment and effort over several years across all NSW Courts and Tribunals.

**Your role**

The Service Owner is responsible for defining the strategy, vision, and roadmap for the Digital Case File for the Courts, Tribunals and Service Delivery (CTSD). This role works collaboratively between the business and delivery teams to ensure service delivery optimisation, enhanced user experience, and to drive continuous improvement for the Digital Case File (DCF).

**What you’ll do**
- Define, develop, and maintain the DCF as a service and its products vision, strategy, and roadmaps through effective relationships, communication and consultation with program leadership, stakeholders, and business owners to ensure alignment with business strategy, policies and standards, user needs and industry best practice.
- Accountable for the end-to-end life cycle of the DCF as a service; from documenting its design to overseeing its operationalisation. Work closely with cross-functional teams to optimise service delivery, enhance user experience, and drive continuous improvement.
- Facilitate agreement with business owners and CTSD Executive on prioritisation of the DCF service features and capabilities, including strategic overview of the backlog of work.
- Help to develop and implement the product strategy for the DCF as a service, ensuring alignment with organisational objectives and user needs.
- Oversee the design, development, and enhancement of this service, ensuring it is human-centred, accessible, and effective. Continuously assess and improve the user experience, utilising in-depth analysis of various data sources to deliver customer insights from users, judiciary, and staff to enhance service quality.
- Design service and clinical governance activities to ensure that the day-to-day service meets performance targets and delivers high-quality support.
- Identify and mitigate risks associated with the service, ensuring compliance with complex regulatory, legislative and policy requirements.
- Monitor, analyse and report on service performance data, using metrics and KPIs to drive improvements and ensure accountability.

**What we’re looking for**

For more information about this role, please download the role description.

**What We Offer**

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose.
Other benefits of joining us include:

- work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- This role requires a high volume of data entry. Please give an example of your data entry experience and how you motivate yourself to stay focussed within a busy work environment.

**Applications close **22 November 2024 at 11:59pm AEST.

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

A talent pool may be created for future ongoing and temporary