Technology Service Owner

5 days ago

Sydney, Australia Westpac Group Full time

Create your best future and join Westpac as a **Technology Service Owner (Squad Lead)**

**What’s the role?**

The Technology Service Owner is an integral member of the squad, actively contributing to day-to-day activities while leveraging their technical expertise to drive outcomes. Beyond their hands-on involvement, they play a key role in shaping the squad’s direction—motivating team members, coaching for performance, and fostering a collaborative environment. They are responsible for setting a clear vision and strategy, effectively communicating priorities and progress to stakeholders and the broader team.

A core part of the role involves managing and refining the service backlog, ensuring tasks are well-defined, estimated, and prioritized based on customer and business value. The Service Owner coordinates new requests, manages cross-squad dependencies, and takes accountability for product and service decisions in a fast-paced delivery environment. They also ensure that all squad activities remain within the organization’s risk appetite.

In partnership with the Technology Domain Owner, the Service Owner supports end-to-end service management, risk oversight, and delivery execution. This role is suited to individuals of any gender identity who bring leadership, adaptability, and a strong commitment to delivering high-quality technology solutions.

**What do I need?**
- Provides clear direction and structure while empowering team members to take ownership of their work.
- Offers thoughtful leadership by recommending effective execution methods while encouraging innovation and collaboration.
- Fosters a cohesive and inclusive team culture, promoting shared responsibility and mutual respect.
- Demonstrates accountability and decisiveness in service and product-related decisions, ensuring alignment with business goals.

**Why join us?**

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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