Service Owner

-Our vision in the Corporate Operations Group is to provide all employees with the ability to use current and emerging Artificial Intelligence capabilities such as Open AI’s ChatGPT to deliver amazing outcomes for our business, employees, clients and investors.
At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.- What role will you play?
We are seeking a highly motivated and experienced Service Owner to lead a Generative AI team and consistently deliver high-quality solutions and services. You will have a strong background in platform engineering within financial services and ensure that the platform adheres to security best practices and compliance standards by implementing necessary controls and measures to protect data and user privacy.
You will lead and manage the response to incidents affecting the platform, ensuring timely resolution and mínimal impact on users. The service owner will act as the primary point of contact for key stakeholders, managing relationships to ensure smooth collaboration and support. Additionally, you will also facilitate smooth transitions during the implementation of new features or services and support organisational change management initiatives related to the platform.
- What you offer
- 8+ years’ experience in Platform Engineering within the financial services industry
- In-depth knowledge of cloud platforms such as AWS, Azure, Google Cloud and cloud-native technologies
- Solid understanding of software development principles, design patterns, and DevOps practices
- Excellent communication skills, both verbal and written, with the capability to initiate and lead conversations with business leaders, risk management colleagues, and technical teams
- Detail-oriented with the ability to prioritise and manage multiple tasks effectively
- Strong analytical problem-solving skills and commercial mindset
- Demonstrated flexibility and adaptability to changing priorities and business needs
- Strong understanding of technology landscape, including REST APIs, microservices architecture, containerization (e.g., Docker, Kubernetes), and CI/CD pipelines
- Experience with monitoring, logging, and security practices in a cloud environmentManaging the operations of AI products and services
- We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.- About Technology-
- Benefits
- Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

- Hybrid and flexible working arrangements
- One wellbeing leave day per year and up to five additional days leave based on length of service
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Access to a wide range of learning and development opportunities
- Our commitment to diversity, equity and inclusion