Records Officer

**Employment Type**: Full Time - Temporary (up to June 2026)

**Position Classification**: Health Manager Level 1

**Remuneration**: $$84, 436- $112,331, plus Superannuation

**Location**: 1 Reserve Road, St Leonards NSW

**Hours Per Week**: 38 hours

**Requisition ID**: REQ601542

**Closing Date: 11 September 2025**

Join our **Digital Workplace and Information Management team** at Ministry of Health for an exciting **temporary employment** opportunity **up to June 2026** and be part of the team enriching health in millions of ways every day.

**About the role**

With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.

The Records Officer is responsible for providing ongoing support, advice, training and assistance to the NSW Ministry of Health and customers regarding records management processes, policies and procedures while ensuring an efficient and effective service in accordance with Government legislative and policy requirements.

Health Manager level 1, starting salary from $84, 436- $112,331 plus Super, with a 38-hour work week.

To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.

**What you’ll be doing**
- Provide timely customer support, advice and assistance with the development, implementation and maintenance of compliant records management processes and systems, providing ongoing support and training, and contribute to the development of policies and procedures.
- Maintain access to users and create user account for new staff in systems and manage locations list, Convene user list and committee membership, ensuring its currency and accuracy; conduct audits for account reconciliation.
- Arrange the disposal of NSW Ministry of Health records ensuring compliance with relevant statutory requirements and procedures.
- Process closed files for archival submission to NSW Government Records Repository and manage the retrieval of all requested files on behalf of NSW Ministry of Health.
- Process access requests for records from closed psychiatric facilities that are controlled by the NSW Ministry of Health and subpoena served on the NSW Ministry of Health and coordinate response.

**About you**

We are seeking motivated and committed individuals who can support the work of NSW Health with providing support, advice and assistance regarding records management processes, policies and procedures.
- Demonstrated experience in corporate records and information management in a large and complex/diverse service industry organisation, including relevant qualifications or equivalent.
- Sound problem-solving and organisational skills including ability to analyse and interpret information, use strong written communication to prepare correspondence/reports.
- Proven engagement, collaboration and negotiation skills with demonstrated ability to build, maintain and use relationships with customers and stakeholders.
- Sound computer skills including MS Office, EDMS (such as, but limited to Content Manager) and online databases

**How to apply**

At the Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.

Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages) AND demonstrate your ability by attaching a response to the two target questions below.
- This role will facilitate and deliver Content Manager training both face to face and virtually. What training strategies have you used that has helped your sessions run smoothly and effectively for participants.
- Provide an example where you have used your customer service skills and experience with a difficult customer to achieve a positive outcome.

**Closing Date: 11 September 2025**

**Need more information?**
- Click here for the Position Description

**Our commitment to Diversity and Inclusion**

At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.

**Additional information**
- This is a temporary role and there may be opportunities for ongoing employment at grade.
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- Please note the selection process will include a range of merit-based